McLaren Teams Up with Freshworks to Drive IT Innovation and CX
In the world of Formula 1, seconds matter. So do smooth systems, reliable technology, and effortless collaboration. That’s why Freshworks joining McLaren Racing as an...
Tag : digital transformation
Avalara: Redefining Tax Tech CX With Innovation and Global Growth
Avalara has just unveiled its brand-new office in Pune. This opening signals not just a new address, but an important step in Avalara’s global journey....
Customer Experience Delivery: Lessons from IIM Udaipur
Customer Experience Delivery Lessons from the Boardroom: What IIM Udaipur’s Convocation Teaches Us Sometimes the best customer experience delivery insights emerge from unexpected places. Recently,...
AI-Powered CX Delivers Real Value in 2025: Verint CX 2025 Report
AI-Powered CX: The 2025 Reality Check Remember when chatbots felt like talking to a wall? Well, those days are officially over. According to Verint’s latest...
CX Teams: Six Game-Changing Insights for CX Excellence
Customer experience teams or CX teams face unprecedented challenges today. However, breakthrough insights emerge when organizations dig deeper into customer behavior patterns. Furthermore, these discoveries...
Enterprise Innovation Lab Transforming SAP Solutions
A New Era of Enterprise Innovation Begins Exciting news hits the enterprise technology world today. Infosys launches its Enterprise Innovation Lab for SAP Solutions in...
Brilyant Accelerates AI-First Strategy Through Strategic Acquisition
The digital transformation landscape just got more exciting. Today, Brilyant announced its acquisition of Sugansa India operations. This strategic move signals a significant shift in...
New Relic: Pradeep Seshadri, Director of Solutions Consulting
In today’s hyper-connected digital landscape, where customer expectations soar higher with each interaction, the difference between business success and failure often comes down to milliseconds....
HCLTech Q1 FY26: Strong Revenue Growth Signals Promising CX
Picture this: you’re a customer looking for a reliable technology partner. Meanwhile, HCLTech just delivered some impressive numbers that might catch your attention. The company...
GTPL Hathway’s CX Drives ₹900 Cr Revenue Growth
Imagine switching on your television after a long day, expecting seamless entertainment. Instead, you encounter buffering issues or poor picture quality. Frustrating, right? This scenario...