Tag : digital transformation

CX ToolsNews

Agora and Exotel: Revolutionizing Real-Time AI Voice Bots for Customer Experience

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by Editor0256
Agora and Exotel Partnership: Scaling Real-Time AI Voice Bots for CX Excellence Customer and employee experience leaders today grapple with demands for more personalized, responsive,...
Executive AppointmentNews

Seagate: Leading Innovations in Data Storage & Customer Experience

Editor
by Editor0165
Seagate Technology, a global leader in mass-capacity data storage solutions, faces multifaceted challenges in customer experience (CX) and employee experience (EX), stemming from technological innovation,...
CX AnalyticsExpert Opinions

AI Scaling Wall: Breaking Enterprise CX Barriers with Actionable AI Strategies

Editor
by Editor091
The AI Paradox: Why Most Enterprise Pilots Never Scale—And What CX Leaders Must Do Differently Your team just wrapped up another successful AI proof-of-concept. Demo...
Events & Webinar

Building Automation Solutions for Smarter, Safer Buildings

Editor
by Editor0177
Unlocking Experience Innovation: Inside Honeywell’s Nationwide Building Automation Xpress Roadshow CX Meets Real-World Infrastructure Challenges Imagine stepping into a commercial high-rise where every fire alarm,...
Award & RecognitionNews

Digital Experience Monitoring: New Relic’s Leadership Sets a New Standard for CX and EX

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by Editor0240
Navigating Real CX/EX Challenges in Today’s Digital Ecosystem and Digital Experience Monitoring Customer expectations are not static. As a CX professional, you’ve likely faced the...
CX BenchmarksCX TrendsExpert OpinionsThought Leaders

Observability in Media & Entertainment: The Hidden CX Superpower Transforming Reliability and Growth

Editor
by Editor0200
Observability Is the New CX Superpower — What Media & Entertainment Leaders Must Do Now You can’t fix what you can’t see.That old line feels...
Expert Opinions

CX and EX: Mastering Customer and Employee Experience in 2025

Editor
by Editor0201
Navigating the Complex CX and EX Landscape in 2025 In today’s fast-evolving business environment, customer experience (CX) and employee experience (EX) present continuous challenges. Brands...