Tag : Data-Driven CX

Expert Opinions

Customer Centricity: Closing the Gap for Exceptional Experiences

Editor
by Editor0145
Bridging the Customer-Centricity Gap The gap between aspiring to be customer-centric and actually delivering exceptional customer experiences continues to challenge businesses across industries. While 60% of...
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Vanaja Kesary on Hybrid CRM: Blending AI Precision at Riveron

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by Editor0405
Today’s customers expect more than just prompt service—they want businesses to know them, value them, and adapt to their changing needs. In fact, at the...
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Anurag Sanghai: An Interview on Data & Customer Experience

Editor
by Editor0424
In today’s dynamic business environment, understanding the customer is paramount. Data-driven insights are no longer a luxury but a necessity for crafting exceptional customer experiences....