Tag : CX governance

AI & Tech TrendsCX StrategyCX Strategy & LeadershipTrust & Governance

Trust-First AI in Customer Experience: Lessons CX Leaders Can Learn from India’s Creative Economy Debate

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by Editor076
When AI Scales Faster Than Trust: What CX Leaders Can Learn from India’s Creative Economy Debate This article explores why Trust-First AI in Customer Experience...
Customer Experience (CX)CX StrategyDigital TransformationNews

Robotic Telesurgery: Trust, Ethics, and Experience at Scale

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by Editor092
When Care Travels Faster Than Doctors: What Robotic Telesurgery Teaches CX Leaders About Trust, Scale, and Responsibility Healthcare is no longer confined to hospitals—or even...
CX in 2026CX TrendsCXQuest ExclusiveExpert OpinionsThought Leaders

Retention Leaks Kill CX: Fix Leadership Before AI Fails

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by Editor0108
Why CX Battles Start at the Top: Leadership Fixes Retention Leaks Before AI Scales Them Financial services leaders face a harsh reality. Customers switch banks...
CX AnalyticsCXQuest ExclusiveExpert OpinionsThought Leaders

Consistency Paradox: Customers Might Prefer an Algorithm Over You

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by Editor089
Imagine this scenario of Consistency Paradox. You call your bank to dispute a charge. The agent, let’s call him Mark, is helpful, empathetic, and waives...