Active and Latent Pain in Insurance Customer Experience
Modernising Insurance: Tackling Active and Latent Pain Points for a Seamless Customer Experience In today’s fast-paced world, the customer experience (CX) is a key differentiator...
Tag : Customer Experience
Gurpal Singh on Transforming CX at Startek
At Startek, delivering world-class customer experience (CX) has been the cornerstone of their success for over 35 years. With an expansive reach across 13 countries...
Canara HSBC Life Insurance: Boosts Sales Efficiency with Compass
Canara HSBC Life Insurance Boosts Sales Efficiency with ‘Compass’ – An Intelligent Sales Beat Management Solution Customer experience is the cornerstone of any successful organization....
Black Box India Partner of the Year 2024
Black Box: Elevating Customer Experience as Extreme Networks’ 2024 India Partner of the Year Black Box Limited has once again solidified its position as a...
Hexaware AWS Collaboration to Enhance Cloud Adoption
Hexaware Joins Hands with AWS to Transform Cloud Adoption and Enhance CX Solutions: Hexaware AWS collaboration Hexaware Technologies, a global IT solutions leader, recently announced...
Google Tackles Fake Reviews in the UK: Steps to Restore Trust
Google Tackles Fake Reviews in the UK: What It Means for CX Online reviews are crucial to modern consumer decisions, with 89% of people relying...
Authentic Customer Reviews: Building Trust Through Transparency
The Authentic Customer Reviews Experience: Earning Trust Through Genuine Reviews Online reviews have become a cornerstone of the customer experience. According to research, 85% of...
AI-Driven CX Transformation: Shaping Future Business Success
AI-Driven CX: The Transformative Role of AI in Elevating Customer Experience In today’s competitive business environment, the integration of artificial intelligence (AI) in customer experience...
7-Eleven Brands with Heart Show Purpose-Driven Innovations
The Role of Customer Experience in 7-Eleven Brands with Heart™ Showcase 2025 In today’s competitive retail landscape, prioritizing customer experience (CX) is no longer optional—it’s...
Customer Experience Architect: Role and Responsibilities
The Role of a Customer Experience Architect: A Comprehensive Guide In today’s rapidly evolving technological landscape, businesses are increasingly turning to Customer Experience (CX) Architects...