Zoho Corporation’s Expanding AI Horizon: Zia Agents Revolutionize CX Zoho Corporation recently announced an exciting expansion of its AI capabilities. With the introduction of Zia...
Brand and Customer Experience Together Drive Growth: Insights from Forrester Forrester’s research reveals a game-changing insight for businesses worldwide. According to their Brand and Customer...
India’s Technical Textiles Market Poised for Growth: A Customer-Centric Perspective India’s technical textiles market, valued at $29 billion in FY2024, is experiencing transformative growth. The...
B2B Branding Trends: Merging Human Touch with AI Innovation In 2025, as artificial intelligence (AI) dominates conversations, B2B brands face a unique challenge. The need...
Imagine stepping into a time machine and being transported back to 1996—a year when life felt simpler. Gas was cheaper, the internet was just taking...
Budget 2025: A CX Perspective on Energy, MSMEs, Startups, Education, and Technology The Union Budget 2025 has laid a robust foundation for transforming India across...
Customer Experience: Proactive Approach to Safety with Gerber Recall by Nestlé Canada Nestlé Canada has always been a trusted name in food and beverage. On...
Enhancing Customer Retention: Improve Customer Retention by Building Strategic Relationships for Success Increasing customer retention by just 5% can boost revenue by as much as...
The 3rd Retail Revolution: AI Edition Retail 2025 In 2025, the retail industry will experience its third monumental transformation. Retailers who invest in the right...