KiranaPro Hack: When Cybersecurity Fails, CX Pays the Price
CX in Crisis Mode — What the KiranaPro Hack Teaches Us About Customer Experience Resilience Customer experience (CX) today is no longer limited to smooth...
Category : Latest Insights/Blogs
Big Four Breakaway: India’s Push for Homegrown Audit Giants
India to Build Its Own Big Four: A CX Revolution in Professional Services The customer experience (CX) journey begins long before a service is delivered....
Adobe AI Agents Transform Marketing Workflows and Data Insights
Adobe Introduces AI Agents to Streamline Marketing and Data Insights Adobe has recently introduced two new AI-powered agents, designed specifically to support marketers and experience...
HCL Unica+ Martech AI Elevates CX with Agentic Intelligence
HCL Unica+ Ushers in the Future of Martech with Agentic AI In a bold move to reshape the marketing technology (martech) space, HCLSoftware has launched...
HubSpot ChatGPT Integration Transforms CRM with AI
HubSpot and ChatGPT Integration: Elevating CRM with Deep AI Insights In today’s fast-paced digital landscape, customer expectations evolve rapidly. Businesses must respond quickly and intelligently....
Privacy Enforcement Readiness: Why Marketers Must Act Now
Privacy Compliance: Why Marketers Must Act Now Before the OAIC Comes Knocking Australian businesses are entering a new era of privacy regulation. The Office of...
Cybersecurity: Atul Luthra on Securing the Future with 5Tattva
Today’s hyperconnected digital world is complex. Hhere data breaches make headlines and cyber threats evolve faster than most enterprises can respond. Cybersecurity is no longer...
Open Intelligence Transforms Customer Experience in Marketing
Redefining Predictive Advertising: WPP Media’s Open Intelligence Unlocks the Future of CX WPP Media has taken a bold step forward. The company launched an industry-first...
Aerospace Future: CX-Led Indigenisation is Crucial in Global Market
India’s Aerospace Customer Experience Strategy Must Adapt—Now More Than Ever India’s aerospace industry stands at a decisive moment. Rising global trade tensions and import tariffs...
JPC by Samsic: Shaping the Future of Cleaning as a Strategic Asset
The Customer Experience – Shaping the Future of Cleaning as a Strategic Asset Customer experience is evolving rapidly. Today, it goes far beyond routine service...