Driving CX Excellence: Genesys Honors APAC Partners for AI-Powered Innovation

In today’s fast-evolving customer experience (CX) landscape, innovation is no longer optional. Rather, it has become essential. Organizations must now orchestrate seamless, empathetic, and personalized interactions—at scale. Against this backdrop, Genesys, a global cloud leader in AI-powered Experience Orchestration, continues to empower enterprises across Asia Pacific (APAC) to elevate customer loyalty and business impact.

To recognize these efforts, Genesys recently celebrated its top-performing partners during the 10th Annual Genesys APAC Tech Summit held in Bangkok, Thailand. Themed “Leveling Up Together,” this year’s summit underscored the critical role of collaboration in delivering the future of CX.

Celebrating Innovation, Empathy, and Impact

Every year, Genesys acknowledges partners that go beyond expectations. These organizations don’t just deploy solutions—they redefine how businesses connect with customers and employees. Consequently, this recognition reflects more than technical success. It highlights execution excellence, innovation, and measurable value delivery.

Importantly, the awards ceremony demonstrated how a strong partner ecosystem fuels scalable transformation. Whether it’s through AI-powered automation, cloud migration, or integrated digital strategies, these companies are helping clients evolve faster—and smarter.

Tata Communications: India Partner of the Year

Among the most notable achievements, Tata Communications Ltd. was named India Partner of the Year—for the third year in a row. This recognition emphasizes the company’s sustained excellence in CX delivery, cloud transformation, and digital innovation across India’s enterprise landscape.

Arijit Bonnerjee, Senior Vice President & Head – India Region at Tata Communications, said it best:

“Being recognised as ‘India Partner of the Year’ for the third consecutive year is a powerful testament to the trust our customers place in us and the strength of our collaboration with Genesys. Together, we remain deeply committed to pushing the boundaries of innovation, setting new benchmarks, and empowering enterprises across India with seamless, future-ready platforms.”

This acknowledgment serves as proof that customer trust, collaboration, and innovation can drive transformative results. Furthermore, it showcases how Indian enterprises are leading the charge in customer-first technology adoption.

Driving Results Through Experience Orchestration

What truly sets Genesys apart is its focus on Experience Orchestration. Through Genesys Cloud, the platform brings together AI, data, and real-time context to deliver hyper-personalized, meaningful interactions across touchpoints.

Gwilym Funnell, Vice President, Partners and Alliance, APAC at Genesys, highlighted this alignment, stating:

“Genesys partners are an extension of our sales team, helping drive accelerated results and achieving new heights together. Our robust network of partners plays a pivotal role in advancing our vision for experience orchestration and reinforcing our customer-centric approach.”

Indeed, by merging empathy with technology, Genesys and its partners help businesses differentiate through emotional intelligence, not just digital capabilities.

Other Key Award Winners Across the Region

While India took the spotlight, Genesys recognized outstanding contributions from across the Asia Pacific. Each award reflects a partner’s unique ability to turn technology into tangible customer and business value.

• APAC Partner of the Year: Fujitsu Limited
• APAC Innovation Trailblazer of the Year: Spark New Zealand
• APAC Marketing Impact Partner of the Year: NTT Communications Corporation
• Japan Partner of the Year: Mitsui Knowledge Industry Co., Ltd.
• ASEAN Partner of the Year: NTT MSC Sdn. Bhd.
• Australia & New Zealand Partner of the Year: QPC Australia
• Greater China Partner of the Year: Continuous Technologies International Limited
• Korea Partner of the Year: GS Neotek

These recognitions not only highlight technical skill and business acumen but also spotlight localized CX excellence that resonates across diverse markets.

Why Experience Orchestration Matters Today

Customer expectations have evolved dramatically. Now, personalization is the minimum. Moreover, customers expect their journeys to be smooth, timely, and emotionally relevant. In this context, Experience Orchestration becomes a strategic differentiator.

Rather than focusing solely on transactions, organizations must design experiences that build loyalty. Here, Genesys Cloud helps brands make smarter decisions by leveraging real-time AI, context, and journey data.

More importantly, with the help of partners, Genesys ensures that even the most complex environments become agile, scalable, and customer-focused.

A Future Built on Collaboration

The APAC Partner Awards reaffirm that technology alone isn’t enough. The human connection—between Genesys, its partners, and the end-customer—is what truly drives progress.

Through every deployment, every migration, and every journey optimization, partners are creating meaningful outcomes. These include improved customer satisfaction, enhanced employee productivity, and measurable ROI.

Furthermore, Genesys continues to invest in enabling its partner ecosystem. By offering training, co-selling opportunities, and innovation support, the company fosters a collaborative culture of continuous growth.

Genesys Cloud: Empowering 8,000+ Organizations Globally

Today, Genesys empowers more than 8,000 organizations across 100+ countries. These organizations rely on Genesys Cloud to create hyper-relevant, empathetic experiences for their customers and employees.

Whether in banking, retail, government, or healthcare, Genesys enables enterprises to:

• Deliver the right experience at the right time
• Optimize workforce efficiency and engagement
• Drive continuous CX transformation and growth

Crucially, Genesys Cloud is not just built for the future—it is built with the customer at the core.

Conclusion: CX Leadership Starts With the Right Partnerships

As digital transformation accelerates, organizations must ask: How can we create better, more human customer experiences?

The answer lies in strategic collaboration. By recognizing and celebrating its partners, Genesys sends a clear message—customer-centric innovation thrives through collective action.

Moreover, these awards highlight a powerful truth. When technology, empathy, and execution come together, exceptional CX becomes inevitable.

At CX Quest, we believe that success in customer experience isn’t just about platforms or software. It’s about people, partners, and a shared commitment to continuous evolution.

With Genesys and its award-winning partners leading the charge, the future of customer experience looks not only bright—but truly human.

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