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Tier‑2 GCC CX Playbook: How India’s New GCC Hubs Are Rewiring Customer And Employee Experience

Editor
by Editor074
India’s Tier‑2 GCC Wave: What It Really Means For CX And EX Global capability centers are quietly rewriting the geography of experience.The most important action...
CX TrendsCXQuest ExclusiveExpert OpinionsLatest Insights/BlogsThought Leaders

CX Trends in 2025: AI Agents, Hyper-Personalization & Omnichannel Mastery

Editor
by Editor0138
Global CX Trends in 2025: Transforming Customer Experiences Through AI, Data, and Human Connection Customer experience has fundamentally shifted. Companies competing in 2025 face an...
CXQuest ExclusiveExpert OpinionsLatest Insights/Blogs

Vaccine Hesitancy Crisis: How CX Leaders Build Healthcare Trust

Editor
by Editor078
When Misinformation Shakes Healthcare Trust: How CX Leaders Can Rebuild Confidence in Vaccine Conversations A parent sits in a clinic waiting room, scrolling through their...
CX AnalyticsExpert OpinionsLatest Insights/Blogs

Immigration Freeze: CX/EX Crisis for US Businesses in 2025

Editor
by Editor0100
When Policy Becomes Reality: How Immigration Freezes Impact Customer Experience and Employee Trust Your customer service team starts their shift on a Tuesday morning. One...
Latest Insights/BlogsWhitepapers/Case Studies

AI-Cybersecurity: India’s 79% Adoption Push & CX Safeguards

Editor
by Editor064
AI’s Role in Securing Customer Experiences: India’s Cybersecurity Wake-Up Call Imagine a bank customer mid-transaction. Their app freezes. Hackers strike with AI-powered phishing. Trust shatters...
CXQuest ExclusiveExpert OpinionsLatest Insights/Blogs

New Bills Impact CX: Parliament’s 2025 Tax Reforms Explained

Editor
by Editor0173
From Tax Tables to Customer Touchpoints: How Parliament’s New Bills Reshape Business Operations and Customer Experience Imagine navigating a critical customer transaction at your retail...
CXQuest ExclusiveExpert OpinionsLatest Insights/BlogsWhitepapers/Case Studies

EPOCH Framework: Unlocking Human Strengths in AI Workplaces

Editor
by Editor0106
The quiet crisis in many CX and EX teams today is not technology. It is confidence.Frontline managers, contact center leaders, and HR heads feel the...
Latest Insights/BlogsNews

GPS Spoofing Threat: How Cyberattacks Are Disrupting Aviation Safety and Passenger Trust

Editor
by Editor0211
When Digital Trust Takes Flight: What India’s Airport GPS Spoofing Incident Means for CX Leaders Your passengers are boarding. Systems show green. Air traffic controllers...
Latest Insights/BlogsNews

New Labour Codes in India: Impact on CX and EX Leaders

Editor
by Editor0181
Navigating the New Labour Codes: What India’s Workforce Reform Means for CX and EX Leaders Across India’s technology corridors this week, a common conversation echoed...