2026 and CX: The AI Survival Kit, Industry by Industry
CX in 2026: Which Industry Do You Belong To? You’re about to lose customers to competitors who figured out something you haven’t yet. 2025 is...
Category : Expert Opinions
Beyond Generative AI: Transforming Customer Experience in 2025
Transforming Customer Experience with AI: Beyond Generative AI In today’s fast-paced digital market, delivering exceptional customer experience (CX) has become a tough challenge for businesses....
AI Hallucinations in Customer Support: Risks, Causes & Prevention
When AI Gets It Wrong: Managing AI Hallucinations in Customer Support – by Nataliia Onyshkevych, CEO of EverHelp In support environments, AI hallucinations are not...
Multiplayer AI: Not as a Bot but a Collaborative Team Member
When AI Support Stops Being a Bot and Starts Being a Team Member – By Alix Gallardo, Co-founder of Invent Support today is already multiplayer:...
Predictive Analytics: Unlocking Customer Experience Excellence in 2025
Lacking Predictive Analytics and Facing Real-World CX and EX Challenges Today Customer experience (CX) and employee experience (EX) continue to challenge businesses amid rising expectations....
Organizational Complexity: Freshworks Study Unveils Its Impact on CX and EX Performance
How Organizational Complexity Is Silently Burning a Hole in Your CX and EX Budget Imagine your teams spending nearly a full workday every week untangling...
Startups: The Ultimate Funding Landscape of 2026
Biggest Startups Money Map for 2026 Picture this: You’re a customer experience leader watching capital flood into AI-powered chatbots while your own CX transformation sits...
Artificial Intelligence Adoption: Transforming Business and Workforce in 2025
Artificial Intelligence Adoption: Challenges and Opportunities in Shaping Customer and Employee Experience Artificial intelligence Adoption has quickly evolved from buzzword to business imperative in India....
Personalization: Unlocking Hyper-Personalized Customer Experiences with AI
Unlocking Hyper-Personalization: The Role of AI in Orchestrating Omnichannel Journeys By: Praveen Singh, Co-Founder and CEO of Tubelight Communications Every company today talks about personalizing...
The Human Firewall: How Trained Employees Stop Phishing & Social Engineering
The Human Firewall: How Trained Employees Can Stop Phishing and Social Engineering Before It Starts by Chetan Anand, Associate Vice President – Information Security and...