AI-First Customer Service: Why Zendesk’s COO Move Signals the Next CX Operating Model
Why Zendesk’s New COO Signals a Hard Pivot to AI-First Customer Service Ever watched a brilliant AI pilot die quietly inside an organization?The model works....
Category : Enterprise Technology
India’s GCCs: From Cost Centers to Global Innovation Engines
India’s GCCs Are No Longer Back Offices: They’re Becoming Global Innovation Engines Ever sat in a leadership review where the India GCC team presented faster...
Intelligent Operations Redefined With Agentic AI
Imagine this: A global retailer deploys an AI chatbot to cut customer service costs. Within weeks, the bot frustrates loyal customers by misrouting queries, breaking...
Ensono Strengthens CX and EX Strategy with Experience-Led Talent Leadership
Ever watched a promising candidate abandon a hiring journey halfway through? The application felt clunky. The recruiter sounded rushed. Feedback arrived late—or not at all....
Level 3 Audiovisual Joins Online Instruments to Strengthen Global AV CX Delivery
What Happens When Global AV Strategy Meets Local Execution? Inside Online Instruments’ U.S. Expansion Through the Acquisition of Level 3 Audiovisual Imagine this. Your enterprise...
BharathCloud and the CX Impact of AI-Ready Sovereign Cloud Infrastructure
Why BharathCloud and JLL’s USD 100 Million Sovereign Cloud Bet Signals a Turning Point for Customer Experience in India Picture this scenario A CX leader...