Agentic AI for Enterprise CX: Moving From Hype to ROI with Alan Ranger of NiCE Cognigy
The landscape of Customer Experience (CX) has undergone a seismic shift in the last three decades. We have, in fact, moved from the early days...
Category : CXQuest Exclusive
Financial Sector Cyber Breaches Surge: Rethinking CX Cybersecurity Now
Alarming Breach Trends in Financial Sector and Services: Why It’s Time to Rethink Cybersecurity The numbers tell a chilling story. Financial sector institutions around the...
Retention Leaks Kill CX: Fix Leadership Before AI Fails
Why CX Battles Start at the Top: Leadership Fixes Retention Leaks Before AI Scales Them Financial services leaders face a harsh reality. Customers switch banks...
Beauty CX 2026: Education and Sustainability as the New Trust Currency
The Future of Aesthetic & Beauty: Why Education and Sustainability Are the New Currency of Customer Experience in 2026 By Shanna Bynes Bradford, LME, MA,...
HealthWell Foundation: Forbes #17 Ranking Reveals Nonprofit CX Mastery
HealthWell Foundation’s Forbes Triumph Imagine a cancer patient staring at a $10,000 copay. Insurance covers basics. Treatment stalls without funds. Desperation hits. This real-world barrier...
AI Agents Redefining CX Confidence: Precision, Accountability, and Trust in 2026
Most CX leaders did the same thing in 2024 and 2025. They rushed to launch AI-powered agents, automated more conversations, and proudly showcased “agentic” demos...
Voice + AI: How Smart Automation Is Redefining Customer Experience
Voice is Evolving – Not Disappearing: Why It Remains the Heartbeat of Customer Experience –By Chris Angus, VP of CX Expansion at 8×8 The rise...
Centralized Compute Limits AI Scalability and Uptime: Why Federated Learning Is the Future
The Dangers of Centralized Compute for AI Development By Daniel Keller, CEO & Co-founder of InFlux Technologies Lead Introduction AI development is powered by compute...
Remote MCP Support: Google’s Game-Changer for CX Architecture
How Google’s Model Context Protocol Is Reshaping Customer Experience Architecture with Remote MCP Support Your customer service team spends hours jumping between systems. An agent...
Consistency Paradox: Customers Might Prefer an Algorithm Over You
Imagine this scenario of Consistency Paradox. You call your bank to dispute a charge. The agent, let’s call him Mark, is helpful, empathetic, and waives...