McDonald’s CX Metric Turns Complaints into Revenue
From NPS to Complaints per Million: How McDonald’s Turned Customer Complaints into a Revenue Driver McDonald’s Australia has fundamentally changed how it handles customer complaints....
Category : CX Tools
Maxme: Renata Sguario Elevating CX with Human-First Approach
In the age of automation, AI, and accelerated digital transformation, one often overlooked factor continues to define the difference between great customer experiences and average...
Firstsource and Sanas Transform Customer Experience with AI
Firstsource and Sanas Partner to Redefine Customer Conversations with AICreating Seamless, Human-Centric Customer Experiences at Scale In today’s digital economy, customer expectations are rapidly evolving....
Zendesk Local Measure Acquisition Boosts AI Voice CX
Zendesk and Local Measure: Elevating Voice CX with Agentic AI Customer experience (CX) continues to evolve rapidly. As customer needs grow complex, businesses must respond...
Borderless Leadership in CX: Sameer L. Kanodia
Building Borderless Leadership and Culture, One Talent Hub at a Time: A CX Exclusive with Sameer L. Kanodia What does it take to lead a...
AiSensy CX: Powering 2Bn+ WhatsApp Messages
In today’s digital era, customer experience is the defining factor for business success. With consumers expecting instant, seamless, and personalized interactions, brands must adapt to...
DronaHQ: Kinjal Vora on the Low-Code Revolution in CX
The Low-Code Revolution and its Impact on Customer Experience with Kinjal Vora of DronaHQ Welcome to CXQuest.com, your go-to resource for insights and strategies in...
Amar Choudhary: Transforming CX with AI at 1Lattice
In today’s hyper-competitive market, delivering exceptional customer experiences (CX) is no longer a differentiator—it’s a necessity. In fact, organizations that harness data-driven insights and AI-powered...
Genesys Cloud Social: AI-Powered Social Listening for Ultimate CX
Genesys Cloud Social: Transforming CX with AI-Driven Social Listening Customer experience (CX) has evolved beyond traditional channels. Today, brands must engage customers where they are—on...
Databricks AI Tools Enhance CX with Smarter AI Agents
How Databricks AI Tools Revolutionize Customer Experience with Smarter AI Agents Artificial intelligence (AI) is reshaping customer experience (CX) across industries. However, many enterprises still...