Category : CX Strategy & Leadership

CX StrategyCX Strategy & LeadershipCXQuest ExclusiveExperience DesignHealthcare CXInterview

Patient Experience in Healthcare: Dr. Vivek Desai on Strategy, Infrastructure, and the Future of Patient-Centric Hospitals

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by Editor0156
Customer experience in healthcare extends far beyond clinical outcomes. Today, hospitals are increasingly recognizing that patient journeys are shaped by the entire ecosystem — from...
AI in CXCustomer Experience (CX)Customer Experience DesignCX LeadershipCX Strategy & LeadershipCX TransformationCXQuest ExclusiveInterviewLeadership InterviewsThought LeadershipWellness Experience (Wellness EX)

Wellness Experience Design: How Dr Neeru Jain Orchestrates Transformative CX in Luxury Retreats

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by Editor0463
Can Wellness CX Be Designed Like a Five-Star Product? Have you ever checked into a luxury retreat expecting transformation— only to receive a generic spa...
Customer Experience (CX)Customer JourneyCX Strategy & LeadershipCXQuest ExclusiveIndustry InsightsInterview

Luxury Services: How Technology Is Rewriting Trust in India’s Cleaning Industry

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by Editor0544
Ever handed over a luxury handbag or leather shoe to a luxury services provider—and spent days wondering whether it would come back the same? No...
CX StrategyCX Strategy & LeadershipCXQuest ExclusiveExpert OpinionsInterview

Read for Pleasure: How HarperCollins India Is Rebuilding Joy-First CX

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by Editor0173
What happens when a brand stops optimizing clicks—and starts designing joy? Picture this: A child scrolling endlessly on a phone. An exhausted parent buying books...
Customer Experience (CX)CX in 2026CX LeadershipCX StrategyCX Strategy & LeadershipCX TechnologyCX TrendsCXQuest ExclusiveExpert OpinionsInterviewLeadership InsightsThought Leaders

Hexnode XDR: Apu Pavithran on SecOps Convergence, UEM Evolution, and the Future of Digital Employee Experience

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by Editor0637
In a digital era defined by workplace transformation and hybrid ecosystems, the lines between IT operations, security, and employee experience are rapidly blurring. For more...
CX in 2026CX LeadershipCX Strategy & LeadershipCX TrendsCXQuest ExclusiveDigital ExperienceInterview

Chana Jor OTT Designs Loyalty in 90-Second Stories: An Interview

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by Editor0403
Ever rage-quit a streaming app because the recommendation felt tone-deaf? Or tapped play on a show, only to abandon it in under two minutes? In...
CX StrategyCX Strategy & LeadershipCX TrendsExperience DesignWhitepapers/Case Studies

Cross-Border Literary Festival: CX Lessons in Experience Orchestration

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by Editor0375
What Can CX Leaders Learn from a Cross-Border Literary Festival? Ever attended an event that stayed with you long after the lights went off?Not because...
CX StrategyCX Strategy & LeadershipCX TrendsEmployee Experience

World-Wise Leadership: CX Capability Global Teams Can’t Ignore

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by Editor0190
Why World-Wise Leadership Is Becoming a CX Capability—Not an HR Nice-to-Have What happens when a global CX promise breaks down overnight? A customer in Tokyo...
CX StrategyCX Strategy & LeadershipE-commerce TrendsExecutive AppointmentLeadership InsightsNews

Flipkart Jane Duke Appointment Boosts CX Governance

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by Editor0622
Flipkart Jane Duke Appointment as Chief Ethics & Compliance Officer Imagine you’re a CX leader at a scaling e-commerce firm. Your teams scramble amid ethics...