Fashion and Beauty: The Future of Digital Customer Experience and Innovation
The Future of Digital Customer Experience in Fashion and Beauty. When Digital Becomes Personal: A Late-Night Moment That Defines the Future Picture this: it’s 11...
Category : CX Analytics
Teradata Autonomous Customer Intelligence: Redefining Real-Time CX
Unlocking the True Power of Teradata’s CX Revolution Picture this: A customer abandons their cart at checkout, and within milliseconds, an AI-powered system detects this...
Freshservice Benchmark Report 2025: How AI, Simplicity, and Empathy Are Redefining CX and EX
The Experience Convergence: How AI, Simplicity, and Empathy Are Redefining the Future of Work According to Freshservice Benchmark Report Ever noticed how the smallest tech...
IT Outages: The $76 Million Challenge for Indian Businesses
The Hidden Customer Experience Crisis: How Indian Businesses Are Losing ₹630 Crore Annually to IT Outages The numbers are staggering. Meanwhile, the implications are profound....
Customer Experience Trends: What 2025 Leading Reports Say
Customer Experience Revolution: What 2025 Reports Reveal About AI-Driven CX Success and Customer Experience Trends The customer experience landscape stands at a pivotal crossroads. Moreover, artificial...
Digital Engagement Shifts Gears in Customer Experience
Shifting Gears in Customer Experience: From Open Roads to Digital Engagement and Playful Innovation Digital Engagement: Key TakeawayHarley-Davidson, Pizza Hut, and Topgolf each illustrate how...
Software License Non-Compliance Hidden Cost CX Perspective
Picture this: You’re sipping your morning coffee when suddenly your phone buzzes. It’s an urgent message from your IT team. Oracle’s audit team just arrived...
Zomato Crisis: Recent Changes Are Damaging the Brand and CX
Zomato finds itself in turbulent waters these days. The food delivery giant faces mounting pressure from multiple fronts. Workers strike over pay cuts while restaurant...
Epson Local Manufacturing Move: A CX Game-Changer
Picture this: You’re running a small business in Mumbai. Moreover, your printer runs out of ink during a crucial client presentation. Furthermore, you desperately need...
Customer Experience Index Declines Across North America
The Customer Experience Index Marks Crisis: Customer Loyalty Erodes While Brands Remain Unaware Customer experience quality continues its alarming decline across North America. Furthermore, Forrester’s...