Surge in Cybercriminal Activity Redefines Tax Season CX Risks
Surge in Cybercriminal Activity: Proofpoint Research Exposes a New CX Risk Layer in Tax Season The 2026 tax season is witnessing a significant surge in...
Category : Customer Experience (CX)
BlackSoil Financing Indifi Highlights Shift to Data-Driven MSME Credit
BlackSoil Financing Indifi Signals a Structural Shift in MSME Credit Experience The announcement of BlackSoil Financing Indifi through a ₹40 crore debt investment is not...
iLink Digital at FabCon Signals Shift to Real-Time AI Execution
iLink Digital at FabCon: Moving Enterprise AI from Ambition to Execution The presence of iLink Digital at FabCon Atlanta 2026 reflects a decisive inflection point...
MiQ partners with Happydemics to redefine brand lift measurement in CX
MiQ partners with Happydemics: Redefining Ad Measurement Through Consumer Perception The announcement that MiQ partners with Happydemics in India marks a critical inflection point in...
Braiin Acquires VIS Networks to Build Integrated AI-CX Platform
Braiin Acquires VIS Networks: Building an Integrated AI-CX Platform for Global Scale The announcement that Braiin Acquires VIS Networks signals more than an expansion into...
InvoiceCloud Expands India Hub to Accelerate AI-CX Innovation in Digital Payments
AI-CX Transformation: InvoiceCloud Scales India Innovation Hub to Power Next-Gen Digital Payments The Shift Toward AI-Native Customer Experience in Payments The global digital payments ecosystem...
Sovereign AI: The New Infrastructure Powering Next-Gen Customer Experience
From Infrastructure to Experience: Why Sovereign AI Is Becoming the New Backbone of Customer Experience The acquisition of the Smart World & Communication (SWC) business...
Excelsoft Appoints Doreswamy as CEO: A Strategic Shift Toward AI-Led EdTech Scale
The announcement that Excelsoft Appoints Doreswamy as CEO represents more than a leadership update—it marks a structural shift in how the company is positioning itself...
AI-Driven Security as the New CX Backbone: A Conversation with Jyolsna Elangovan of Securonix
The Convergence of Cybersecurity and Customer Experience In an era where cyber threats are increasingly sophisticated and geopolitically influenced, customer experience is inseparable from security....
Capital Gains Account Scheme Redefines Compliance-Led CX
Capital Gains Account Scheme: IndusInd Bank Targets Compliance-Led CX Advantage IndusInd Bank’s introduction of the Capital Gains Account Scheme marks a deliberate move to address...