CX Quest

CX Analytics

Customer Experience Index Declines Across North America

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by Editor01430
The Customer Experience Index Marks Crisis: Customer Loyalty Erodes While Brands Remain Unaware Customer experience quality continues its alarming decline across North America. Furthermore, Forrester’s...
News

SIOS Technology Partnership Delivers Superior CX

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by Editor0529
How SIOS and FCS InfoTech Transform Enterprise IT Resilience Across India and GCC Customer experience drives modern business success. Furthermore, enterprises recognize that IT resilience...
News

Snowman Logistics Transforms Cold Chain Landscape

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by Editor0757
Snowman Logistics Limited continues advancing India’s cold chain infrastructure landscape. Moreover, the company recently announced the completion of two cutting-edge temperature-controlled warehouses. Furthermore, these strategic...
Expert Opinions

Gen Z Great Pay Paradox: Why Rising Salaries Aren’t Enough

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by Editor0706
7 in 10 Indian Gen Z Workers Plan Job Switch Despite Salary Growth India’s youngest workforce presents a striking paradox. Despite receiving the fastest salary...
News

Bandicoot Mobility+ Robots Transform Sewer Cleaning

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by Editor01173
Bandicoot: Revolutionary Technology Delivers Safety and Dignity to Urban Sanitation Chennai marks a significant milestone in urban infrastructure management. Furthermore, the Chennai Metropolitan Water Supply...
News

AstraZeneca Bangalore: Global Hub Expansion Transforming CX

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by Editor0631
AstraZeneca Bangalore: How ₹166 Crore Investment Creates 400 Jobs While Revolutionizing Healthcare Delivery AstraZeneca transforms healthcare delivery through strategic expansion. The global biopharmaceutical leader announces...
CX Tools

Genesys Cloud AI Studio: Agentic AI Revolutionizing CX

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by Editor0806
Genesys Cloud AI Studio: The Dawn of Autonomous Customer Engagement Customer experience professionals face unprecedented challenges today. Meanwhile, artificial intelligence continues evolving at breakneck speed....
CX Forecast 2025

Indian MSMEs: 60% Are Embracing AI to Transform CX

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by Editor0809
India’s retail landscape stands at a transformative crossroads. Furthermore, the country’s micro and small enterprises (Indian MSMEs) are leading this digital revolution. Consequently, Zoho’s latest...
Latest Insights/Blogs

Deepika Padukone Brand Failed to Connect with CX Expectation

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by Editor02268
Celebrity Deepika Padukone Status Couldn’t Overcome Fundamental CX Missteps Deepika Padukone launched 82°E with ambitious plans to revolutionize Indian self-care practices globally. However, the brand...