Palo Alto Networks–CyberArk: Why Identity Security Is Now a CX Imperative
When Identity Breaks the Customer Journey: What the Palo Alto Networks–CyberArk Deal Means for CX and EX Leaders Ever watched a “secure” digital journey collapse...
Oracle Fusion Cloud AI Agents: Redefining Intelligent Customer Experience at Scale
How Role-Based AI Agents Are Rewiring Customer Experience Inside Oracle Fusion Cloud Ever watched a promising customer journey stall because marketing didn’t know what sales...
Breaking Silos with Hybrid AI: How E-Commerce CX Leaders Can Unify Journeys in 2026
Breaking Silos with Hybrid AI: The E-Commerce CX Revolution CX Leaders Can’t Ignore Imagine this: You’re a CX head at a mid-sized e-commerce firm. Your...
Full-Stack Edge AI: How Microchip Is Reshaping Real-Time CX Intelligence
How Edge AI Is Quietly Rewriting Customer Experience Strategy Why Microchip’s Full-Stack Edge AI Push Matters to CX and EX Leaders Now Ever waited for...
PM-WANI Public Wi-Fi: How India’s Open Internet Network Impacts Users and Businesses
Revolutionizing CX Through Public Wi-Fi: The PM-WANI Game-Changer Imagine a rural CX manager in Uttar Pradesh. Her team handles customer queries for a fintech app....
When AI Promises Everything but Delivers Friction: A CX Leader’s Guide to Fixing Broken Journeys
When AI Promises Everything but Delivers Friction: How CX Leaders Can Turn Agentic AI Into Real Customer Value Ever watched a customer bounce between a...
NDTV Masterstroke Art Awards 2026: What CX Leaders Can Learn About Human-Centered Experience Design
What CX Leaders Can Learn from the NDTV Masterstroke Art Awards 2026 About Designing Human-Centered Experiences Ever walked into an event expecting noise, hierarchy, and...
Healthcare CX: How AI-Driven Workflow Orchestration Is Reshaping Healthcare Operations
When Healthcare CX Breaks Down at Scale, Can AI Orchestration Fix It? It’s 8:42 a.m. at a large healthcare payer.A provider is on hold, a...
Java in 2026: Why CX Leaders Must Rethink AI, Cloud Costs, and Experience Infrastructure
Why CX Leaders Can’t Ignore Java in 2026 How AI-Driven Experiences, Cloud Economics, and Platform Choices Are Reshaping Customer Journeys Ever watched a flawless AI...
Mastek’s Leeds Expansion: What It Signals for AI-Led CX in the UK
Why Mastek’s Leeds Expansion Signals a Shift in AI-Led CX Delivery in the UK Ever been in a CX steering meeting where everyone agrees on...