Davos 2026: Why India’s Built Environment Is the Next CX Growth Engine
India’s Built Environment Moment: Why CX and EX Leaders Must Rethink Urban Experience Strategy After Davos 2026 Imagine this. A global investor lands in Mumbai...
Google’s Bengaluru Expansion: What It Means for CX, EX, and Global Tech Strategy
Google’s Bengaluru Expansion: What a 20,000-Employee Bet Means for CX, EX, and the Future of Global Delivery A morning stand-up that suddenly feels… different It’s...
SFDR Breakthrough: What India’s Missile Tech Teaches CX Leaders About Speed and Systems
What India’s SFDR Missile Breakthrough Teaches CX Leaders About Speed, Systems, and Strategic Experience Design A familiar leadership moment: when the system almost fails Picture...
Bajaj Secura Wires: How Bajaj Electricals Is Redefining Safety-Led CX
What Bajaj Electricals’ Secura Wires Launch Reveals About CX-Driven Portfolio Expansion How do customers experience safety when it’s hidden behind walls? Picture this.A family finishes...
ICANN85 in Mumbai: Why Internet Governance Now Shapes CX Strategy
ICANN85 in Mumbai: Why Internet Governance Is Becoming a CX Imperative for Digital Leaders Ever tried resolving a customer issue that spiraled across regions, languages,...
Yuto Horigome and G-SHOCK: A CX Lesson in Cultural Trust and Brand Experience
What Casio’s G-SHOCK × Yuto Horigome Partnership Teaches CX Leaders About Cultural Trust at Scale The moment the brand stopped talking—and started skating Imagine this....
Automation in 2026 With Agentic AI: How CX Leaders Rebuild Broken Journeys
Agentic AI in Customer Experience: Why CX Leaders Are Rethinking Automation in 2026 Ever watched a customer journey collapse… quietly? A customer starts on chat.They...
AI-First Customer Service: Why Zendesk’s COO Move Signals the Next CX Operating Model
Why Zendesk’s New COO Signals a Hard Pivot to AI-First Customer Service Ever watched a brilliant AI pilot die quietly inside an organization?The model works....
PlastIndia 2026: How SABIC’s Experience-Led Innovation Signals the Future of CX
Ever walked a massive expo floor and felt overwhelmed by shiny tech, bold claims, and buzzwords—yet struggled to see how any of it actually improves...
Conversational AI in Endpoint Management: Why CX and EX Teams Can’t Ignore It
When IT Talks Like Humans: Why Conversational AI in Endpoint Management Is a CX Game-Changer Ever watched a frontline employee stare helplessly at a frozen...