SDHI and $227M Chemical Tanker Deal: CX Lessons in Global Trust
What a $227 Million Chemical Tanker Deal Teaches CX Leaders About Trust, Transformation, and Global Readiness Ever watched a global client hesitate at the final...
Tulip Innovation: Why Battery Patent Disputes Are Now a CX Risk
When Battery Patents Hit the Customer Journey: What the Tulip–Sunwoda–KTC Case Means for CX Leaders Imagine this scenario. Your CX dashboard looks healthy.NPS is steady.Your...
Read for Pleasure: How HarperCollins India Is Rebuilding Joy-First CX
What happens when a brand stops optimizing clicks—and starts designing joy? Picture this: A child scrolling endlessly on a phone. An exhausted parent buying books...
Hexnode XDR: Apu Pavithran on SecOps Convergence, UEM Evolution, and the Future of Digital Employee Experience
In a digital era defined by workplace transformation and hybrid ecosystems, the lines between IT operations, security, and employee experience are rapidly blurring. For more...
What Is India? How Preschoolers’ Experiences Reveal the Future of Emotion-Led CX
What Is India? And Why CX Leaders Should Care About How Preschoolers Experience Belonging Ever noticed how customers remember how you made them feel, but...
Fractional Chief Customer Officer: CXQuest Interviews Alana D’Angelica on Scaling Customer Success
Ever watched an AI chatbot confidently give the wrong answer, then trap customers in a loop they cannot escape? The knowledge base looks complete. The...
Luxury Bathware Experience Centre: How GADOTT Redefines CX-Led Retail in India
When Bathrooms Become Experiences: What GADOTT’s Delhi Launch Teaches CX Leaders About Designing Modern Luxury Journeys You walk into a showroom expecting taps and tiles.Instead,...
Rashtragranth: How Civic Experience Design Is Redefining Public Engagement
When Civic Engagement Becomes a Designed Experience: What CX Leaders Can Learn from Rashtragranth Ever wondered why citizens remember a play longer than a policy?...
Digital Queue Management Systems: Transform CX with Zero Waits
Transforming CX: Why Modern Tech Fixes Queue Chaos Picture this: a Delhi bank branch at peak hour. Customers snake through endless lines, frustration builds, and...
Customer Flow Optimization: Real-World Wins for CX Leaders
Imagine a busy airport terminal at rush hour. Travelers rush to check-in counters, only to face snaking lines and frustrated staff juggling manual routing. One...