Startek Wins Excellence in Change Transformation
Startek, a global digital-first CX solutions provider, recently won the ‘Excellence in Change Transformation’ award at the Economic Times Human Capital Awards 2026. The honor...
MICE Industry: Mach Conferences Expanding into a Holistic Travel Ecosystem
Fragmentation is common across the Meetings, Incentives, Conferences, and Exhibitions (MICE) ecosystem. And it directly affects customer and employee experience. Why Travel Companies Are Reinventing...
Trends Transforming Education, Business, and Service CX
A new CXQuest.com analysis explores the major trends transforming education, business, and service industries—and why CX leaders must rethink how experiences are designed, delivered, and...
Sales AI Assistant: How DRA Homes Is Transforming Real Estate CX with Multilingual AI
At the CREDAI Chennai Fairpro exhibition, DRA Homes launched the city’s first multilingual Virtual Sales AI Assistant. The tool provides instant project information, configuration details,...
Peter Cross on Customer Experience Leadership: Why Start with the Customer?
Peter Cross on Customer Experience Leadership: What Does It Really Mean to Start with the Customer? What happens when “customer first” becomes a slogan instead...
AWWA Partners with Amazon India to Empower Women Entrepreneurs from Army Families
Announced during the International Women’s Day celebrations at Amazon’s ElevateHER event, the MoU aims to onboard hundreds of AWWA women entrepreneurs onto Amazon.in by 2029...
AI Data Cloud: How Wakefit and Snowflake Are Transforming Customer Experience with Unified AI
Direct-to-consumer brand Wakefit is accelerating its AI-first transformation with Snowflake’s AI Data Cloud. The goal is simple: unify data, automate intelligence, and deliver faster customer...
Listener-side Accent Conversion: How Krisp’s Voice AI Improves CX, Meetings, and Voice Agents
Krisp has introduced Listener-side Accent Conversion, a real-time voice AI technology designed to improve how accented English is understood in live conversations. Can AI Fix...
Chief Revenue Officer: Freshworks Appoints Ian Tickle to Unify Global Sales and CX Strategy
Freshworks has promoted Ian Tickle to Chief Revenue Officer, unifying global sales, customer success, and customer experience. Why Are CX Leaders Watching Sales Org Structures...
Agentic Observability: How New Relic’s Agentic Platform Is Transforming AI-Driven Operations
At the developer event New Relic Advance, New Relic introduced its Agentic Platform, a no-code environment for building and governing AI agents directly within observability...