SAP and SRH: Academia Push Signals a Shift in CX Talent Strategy
Bridging the Digital Skills Gap: How SAP and SRH University’s India Expansion Signals a Shift in CX Talent Strategy The expansion of academic-industry collaboration between...
Context First: Mohit Jamwal of Exotel on the Future of AI-Driven Customer Engagement
Across global markets, customer experience is undergoing a structural shift driven by artificial intelligence, automation, and real-time engagement technologies. Enterprises are moving beyond traditional omnichannel...
Patient Experience in Healthcare: Dr. Vivek Desai on Strategy, Infrastructure, and the Future of Patient-Centric Hospitals
Customer experience in healthcare extends far beyond clinical outcomes. Today, hospitals are increasingly recognizing that patient journeys are shaped by the entire ecosystem — from...
Production Intelligence is Shaping CX in AVGC-XR
Bridging Production Intelligence and CX: IICT and Gativedhi’s Strategic Collaboration The Indian Institute of Creative Technologies (IICT) has partnered with Gativedhi Technologies Pvt. Ltd. to...
Ubuntu Vulnerability Signals Rising CX Risks in Digital Infrastructure
Security Vulnerability in Ubuntu Highlights Hidden Risks to Digital Customer Experience A newly identified vulnerability in Ubuntu is drawing attention to a critical yet often...
Project SnowWork Signals Shift to AI-Driven CX Execution
Snowflake Introduces Autonomous AI Platform to Bridge Insight-to-Action Gap has announced the research preview of Project SnowWork, an autonomous enterprise AI platform designed to enable...
Accenture and Databricks Signal Shift to Scaled Enterprise AI
Accenture and Databricks Expand Partnership to Scale Enterprise AI Adoption Accenture and Databricks have expanded their long-standing collaboration to accelerate the adoption of enterprise-scale AI...
Real Estate Operations: Vertical AI Platforms Redefine CX
VerbaFlo Secures Funding to Scale AI-Driven Customer Engagement in Real Estate VerbaFlo, a conversational AI platform focused on residential real estate, has raised $7 million...
Customer Trust Infrastructure: Why CX Leaders Must Engineer Trust, Not Just Measure Experience
Customer experience investments are rising—but trust is falling. A new framework, Customer Trust Infrastructure, explains why. It shifts focus from touchpoints to systems, revealing how...
Aviation Policy is Redefining Passenger Experience
India’s Aviation Regulator Moves to Standardize Passenger Experience at Scale India’s Ministry of Civil Aviation has introduced a set of directives aimed at strengthening passenger...