Building Safer Digital Habits for Kids: Kaspersky, KidZania
Kaspersky and KidZania India are turning children's cybersecurity education into an experiential CX challenge as smartphones and AI reshape the risks facing young users....
Mercedes-Maybach S 580e: The Future of Luxury CX in India
Mercedes-Benz India's electrified Maybach shows how plug-in-hybrid technology, software, charging and first-class comfort are converging into a new luxury customer-experience model....
Starbucks Customer Experience Turnaround: What Marketers Can Learn From Back to Starbucks
Starbucks’ customer experience turnaround offers marketers a practical lesson in connecting brand promise with employee experience, physical spaces, digital convenience, loyalty and operational execution. Its...
VergeIO Expands to Europe: Infrastructure Simplification Becomes the Bigger Story
VergeIO's EMEA expansion is more than a regional sales move. Its strategy combines local customer and partner capability with VergeOS, a platform designed to consolidate...
Solidroad AI Customer Support Training: Mark Hughes on Turning CX Insights Into Agent Action
Solidroad co-founder and CEO Mark Hughes discusses how AI-powered customer support training can connect customer conversation insights with targeted training for human and AI agents....
AI Economics in the Contact Center: What a Four-H200 Test Revealed About Cost, Capacity and Risk
AI economics in the contact center extends beyond token pricing. The Call Center Doctors’ four-H200 test with DeepSeek-V4.1-Flash examines GPU costs, capacity, latency, security, utilisation...
Parag Patel VergeIO CEO: Enterprise Virtualization Enters a New Infrastructure Cycle
Parag Patel takes the CEO role at VergeIO as enterprises reassess virtualization, private cloud, infrastructure complexity, AI readiness, and the economics of data center modernization....
Agentic AI in Contact Centers: Alexander Kloubek on How AI-First Models Are Rewiring Customer Experience
The contact center is entering an agentic era. Alexander Kloubek, Managing Director, Global Go to Market Leader for AI/Agentic Contact Center, NTT DATA, explains how...
Konnect Insights Complete Review 2026: The Ultimate 360-Degree Guide to CX Intelligence, KRC, API Integration, and Competitive Positioning
Discover everything about Konnect Insights in this complete 2026 review. Deep dive into KRC, AI+, API, integrations, pricing, and competitive analysis vs. Sprinklr, Brandwatch, Qualtrics,...
Workforce Transformation: Why AI Is Redefining Enterprise Skills
AI is forcing enterprises to rethink what it means to be skilled. Jagdish Sharma, Co-Founder & Director of Cedro, discusses the shift from training to...