Nand Ghar: Transforming Rural India with Modernized Anganwadis
Transforming Rural Experience: Vedanta’s Nand Ghar and Lessons for CX-EX Professionals In the world of customer experience (CX) and employee experience (EX), the challenge is...
Freshdesk and Freshservice AI Innovations by Freshworks: Transforming CX and EX in 2025
Customer and employee experience (CX and EX) teams today face a common yet complex challenge—fragmentation. Juggling multiple tools, channels, and workflows creates inefficiencies that slow...
Achint Mehta Couture Experience: Where Luxury Meets Emotion in Modern Indian Fashion
In the world of haute couture, where every stitch whispers exclusivity and every silhouette tells a story, Achint Mehta emerges as a luminous force transforming...
Exotel’s Harmony: AI-Human CX Platform for Seamless Customer Engagement
Exotel’s Harmony: Powering the Future of Customer Experience with AI-Human Harmony Every CX leader knows the challenge all too well: how to deliver seamless customer...
The Human Firewall: How Trained Employees Stop Phishing & Social Engineering
The Human Firewall: How Trained Employees Can Stop Phishing and Social Engineering Before It Starts by Chetan Anand, Associate Vice President – Information Security and...
Mental Health: Genesys Prioritizing Employee Well-Being for Better CX
Orchestrating Empathy: How Genesys India Champions Employee Well-Being for Exceptional CX by Prioritizing Mental Health in the Modern Workplace The modern workplace places significant demands...
Munak Canal: Delhi’s Strategic Water Infrastructure Upgrade and CX Insights
When Infrastructure Becomes Customer Experience: The Munak Canal Upgrade and the CX Lesson Every Organization Needs Picture this: It’s mid-summer in Delhi, and thousands of...
Large-Scale Battery Storage: Powering India’s Energy Future
Powering the Future: How Large-Scale Battery Storage Transforms India’s Energy Experience For customer experience (CX) and employee experience (EX) professionals navigating the complexities of today’s...
McDonald’s India Partners with Indian Padel Academy to Empower Youth Through Sport
From Meals to Meaning: How McDonald’s India Is Redefining Brand Experience Through Sport Turning Brand Trust into Cultural Relevance When was the last time a...