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MediaMint Acquires Taktical Digital: Agentic AI Powers Full-Funnel CX Transformation

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by Editor029
Picture a CX leader staring at fragmented campaigns. Customers drop off mid-journey. Marketing silos block insights. AI promises fixes, yet teams struggle with generic tools....
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CRM Renaissance: Precision Meets Empathy in Post-Transformation CX

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by Editor042
The CRM Renaissance: From transformation to usefulness By Jon Pollard, Head of Strategy at Precision Marketing agency, RAPP UK “We’ve just spent a lot of...
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CX Automation Chain: VergeIO Redefines Efficiency with Packer and Ansible Integration

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by Editor046
In an era where enterprise agility and automation define competitive advantage, seamless infrastructure orchestration has become a cornerstone of superior Customer Experience (CX). VergeIO, widely...
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Agentic AI for Enterprise CX: Moving From Hype to ROI with Alan Ranger of NiCE Cognigy

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by Editor068
The landscape of Customer Experience (CX) has undergone a seismic shift in the last three decades. We have, in fact, moved from the early days...
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AI Skills Gap: CX Leaders’ 2025 Playbook to Bridge It Fast

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by Editor069
Bridging the AI Skills Gap: CX Leaders’ Urgent Playbook for 2025 Imagine your star CX agent stares blankly at an AI prompt during a crisis...
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Financial Sector Cyber Breaches Surge: Rethinking CX Cybersecurity Now

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by Editor074
Alarming Breach Trends in Financial Sector and Services: Why It’s Time to Rethink Cybersecurity The numbers tell a chilling story. Financial sector institutions around the...
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Retention Leaks Kill CX: Fix Leadership Before AI Fails

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by Editor068
Why CX Battles Start at the Top: Leadership Fixes Retention Leaks Before AI Scales Them Financial services leaders face a harsh reality. Customers switch banks...
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CX 2026: Trust, AI Balance & Rising Expectations from Sogolytics Index

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by Editor074
The New CX Imperative: Trust, Transparency, and Technology in Balance for 2026 When was the last time you stayed loyal to a brand after a...