NeoNiche Way: Crafting Phygital Connections
Welcome to CXQuest, where we explore groundbreaking ideas, industry innovations, and customer-first strategies that redefine brand engagement. Today, we have with us Prateek N Kumar,...
Author : Editor
RRP Electronics becomes first Indian Semiconductor Exporter
RRP Electronics achieved a significant milestone. They became the first semiconductor company. This company started exporting packaged semiconductors. This happened under the Government of India’s...
Aspect Hospitality: Elevating CX in India’s Restaurant and Bar Scene
Aspect Hospitality: Crafting Exceptional Customer Experiences in India’s Dynamic Dining Scene Aspect Hospitality, a prominent subsidiary of Aspect Global Group, is making significant strides in...
Saviynt Appoints Nitin Varma as SVP and Managing Director
Saviynt Strengthens India Focus: A Win for Customer Experience Saviynt has appointed Nitin Varma as SVP and Managing Director. This is for India and SAARC...
Genesys Cloud: Scaling AI for Enhanced CX and Orchestration
Genesys customers are achieving new levels. They scale cloud and AI capabilities. This happens in fiscal year 2025. They realize new levels of experience orchestration....
Freshworks Partner Program Enhances CX and Partner Growth
Freshworks just launched a new partner program. This program aims to improve customer experiences. It also expands reseller and services offerings. Uncomplicated service software is...
Cohesity Nutanix Integration: Database Protection, Cyber Resilience
Cohesity and Nutanix now integrate seamlessly. This integration streamlines critical database operations. Furthermore, it increases overall resilience. Cohesity is a leading AI-powered data security provider....
Amar Choudhary: Transforming CX with AI at 1Lattice
In today’s hyper-competitive market, delivering exceptional customer experiences (CX) is no longer a differentiator—it’s a necessity. In fact, organizations that harness data-driven insights and AI-powered...
Vibhanshu Mishra on CX: Food, Heart & Hospitality
Vibhanshu Mishra Philosophy: Crafting Meaningful Customer Experiences Through Food and Connection Vibhanshu Mishra, the CEO & Founder of Chalu Apna Desi Chinese and Banaraswala, offers...
Santanu Guha Roy on Exceptional CX in Hospitality
Santanu Guha Roy’s Vision for Elevating Customer Experience in Hospitality Santanu Guha Roy, the General Manager of Hotel Holiday Inn Kolkata Airport, offers a compelling...