SIOS LifeKeeper v10 Redefines HA/DR Experience for System Admins
As businesses pivot toward automation and resilience readiness in 2026, leaders place the conversation around High Availability (HA) and Disaster Recovery (DR) at the center...
Author : Editor
Operations: Scaling Creative Teams for CX Success
An Interview with Nisha Kapur, VP Operations India, Prose On Pixels (Havas) Leadership, creativity, and operational precision1¹ converge seamlessly in Nisha Kapur’s professional journey. She...
Enterprise Finance: Zoho’s Unified Billing and Spend Management
Zoho Reimagines Enterprise Finance: How Unified Billing and Spend Management Transform CX and EX at Scale In today’s enterprise landscape, customer experience no longer ends...
Contact Centers: 2026 Trends Transforming CX and Business Strategy
2026 Trends Shaping Contact Centers and CX By Jaime Meritt, Chief Product Officer at Verint If you’re still viewing your contact center as an operational...
CX in 2026: Agentic AI and Multimodal Engagement Reshape Customer Experience
The New Frontier of Customer Experience: How Agentic AI and Multimodal Engagement Will Reshape CX in 2026 In boardrooms and service centers worldwide, one challenge...
CX Trends in 2025: AI Agents, Hyper-Personalization & Omnichannel Mastery
Global CX Trends in 2025: Transforming Customer Experiences Through AI, Data, and Human Connection Customer experience has fundamentally shifted. Companies competing in 2025 face an...
Autonomous AI and the Year of the Defender: How AI Agents Are Redefining Cybersecurity and CX
Autonomous AI Defenders and the Next Frontier of Trust: What Palo Alto Networks’ 2026 Predictions Mean for CX Leaders In every boardroom today, one word...
Kantamanto: How Accra’s Secondhand Market Is Rewriting Fashion’s Waste Story
When Waste Becomes Community: How Kantamanto Market is Redefining Customer Experience in Global Fashion Supply Chains In the congested alleyways of Accra’s Kantamanto Market, something...
Redpoint Global: Steve Zisk on Powering CX ilInnovation with Customer Data Readiness
In today’s dynamic landscape of customer experience (CX), where real-time personalization and data unification define the competitive advantage, enterprises increasingly depend on the strength of...
Birla Opus Paints: Born Digital CX Transformation with SAP Cloud
From Vision to Velocity: How Birla Opus Paints Built a Future-Ready Experience Platform with SAP Cloud If there’s one thing modern enterprises have learned post-pandemic,...