Robotic Telesurgery: Trust, Ethics, and Experience at Scale
When Care Travels Faster Than Doctors: What Robotic Telesurgery Teaches CX Leaders About Trust, Scale, and Responsibility Healthcare is no longer confined to hospitals—or even...
Tag : healthcare CX
Biocon Launches Liraglutide in Netherlands: CX Lessons for Healthcare Innovation
Redefining Healthcare CX: What Biocon Liraglutide Launch in the Netherlands Teaches Us About Experience Innovation The healthcare experience is evolving—not only for patients but also...
Vaccine Hesitancy Crisis: How CX Leaders Build Healthcare Trust
When Misinformation Shakes Healthcare Trust: How CX Leaders Can Rebuild Confidence in Vaccine Conversations A parent sits in a clinic waiting room, scrolling through their...
NexCAR19: How Affordable Cancer Therapy Transforms Customer Experience
Democratizing Healthcare with NexCAR19: How Breakthrough Innovation Reshapes Customer and Employee Experience Introduction: The Real Cost of Advanced Healthcare Imagine receiving news that you have...
Healthcare and Wellness: Globally Emerging CX Models
Emerging CX Models Transforming Healthcare and Wellness Sectors Globally Picture this: It’s 2025, and a patient receives a personalized text message before their appointment. They...
UiPath Evolves AI-driven CX in Healthcare with Google Cloud
UiPath and Google Cloud Transform Healthcare CX with AI-Powered Medical Summarization Customer experience (CX) in healthcare must evolve. Patients, providers, and payers all expect faster,...
Emids Appoints Abhishek Shankar as CEO
Emids’ New CEO Signals a CX-Driven Digital Transformation in Healthcare Emids, a leading provider of AI-driven engineering and digital transformation solutions, has taken a bold...
GLP-1 Coverage: A Game-Changer for Healthcare CX
How Expanding GLP-1 Coverage Can Transform the Healthcare Customer Experience A groundbreaking national poll conducted for the Diabetes Patient Advocacy Coalition (DPAC) reveals that Americans...
Future of CX in Healthcare: Trends, Ethics, and Innovations
The Future of Customer Experience (CX) in Healthcare: Innovations, Case Studies, and Ethical Challenges Introduction The healthcare industry is undergoing a seismic shift, driven by...