Endear: Leigh Sevin on Humanizing Data-Driven Clienteling
In the rapidly shifting landscape of modern retail, the line between digital and in-store experiences is becoming increasingly blurred. Today’s consumers expect continuity — their...
Tag : customer loyalty
Honest Second Opinion: Superhealth Revolutionizing Healthcare Customer Experience
From Distrust to Transparency: How Honest Second Opinion is Revolutionizing Healthcare Customer Experience The moment a doctor says “you need surgery,” everything changes. Families spiral...
CX and EX: Mastering Customer and Employee Experience in 2025
Navigating the Complex CX and EX Landscape in 2025 In today’s fast-evolving business environment, customer experience (CX) and employee experience (EX) present continuous challenges. Brands...
Disconnected Customer Experience: How Silos and Gaps Undermine Customer Loyalty
93% of Executives Admit Their Customer Experience Is ‘Broken’ Meaning Disconnected Customer Experience Picture this: You call your internet provider about a billing issue. After...
Customer Centricity: Closing the Gap for Exceptional Experiences
Bridging the Customer-Centricity Gap The gap between aspiring to be customer-centric and actually delivering exceptional customer experiences continues to challenge businesses across industries. While 60% of...
CX Day 2025: Celebrating the Future of Customer Experience Excellence
Have you ever wondered why some companies effortlessly retain customers while others struggle? Moreover, what makes October 7th special for customer experience professionals worldwide? Furthermore,...
Bob Simpson: Customer Experience Lessons for Business Leaders
Bob Simpson’s Legacy: Customer Experience Lessons from an Australian Cricket Icon Let’s dive into the fascinating story of Bob Simpson, one of Australia’s greatest cricketers,...
Customer Journey: Elevate Engagement and Drive CX Success
Meeting Your Audience Where They Live: The Foundation of Modern CX Excellence “Start with what your audience is talking about—and where they’re showing up.” —Sean...
Quantum CX: Achieving Quantum Leaps in CX Strategy
Quantum-Inspired Customer Experience: Embracing Non-Linearity for Dramatic CX Leaps Dramatic CX improvements demand bold, quantum-inspired thinking. By viewing customer journeys as non-linear, interconnected, and full of unexpected transitions,...
Customer Experience Delivery: Lessons from IIM Udaipur
Customer Experience Delivery Lessons from the Boardroom: What IIM Udaipur’s Convocation Teaches Us Sometimes the best customer experience delivery insights emerge from unexpected places. Recently,...