Bob Simpson: Customer Experience Lessons for Business Leaders
Bob Simpson’s Legacy: Customer Experience Lessons from an Australian Cricket Icon Let’s dive into the fascinating story of Bob Simpson, one of Australia’s greatest cricketers,...
Tag : customer loyalty
Customer Journey: Elevate Engagement and Drive CX Success
Meeting Your Audience Where They Live: The Foundation of Modern CX Excellence “Start with what your audience is talking about—and where they’re showing up.” —Sean...
Quantum CX: Achieving Quantum Leaps in CX Strategy
Quantum-Inspired Customer Experience: Embracing Non-Linearity for Dramatic CX Leaps Dramatic CX improvements demand bold, quantum-inspired thinking. By viewing customer journeys as non-linear, interconnected, and full of unexpected transitions,...
Customer Experience Delivery: Lessons from IIM Udaipur
Customer Experience Delivery Lessons from the Boardroom: What IIM Udaipur’s Convocation Teaches Us Sometimes the best customer experience delivery insights emerge from unexpected places. Recently,...
Trust Measurement Beyond Sentiment Via Business Outcomes
Trust sits at the heart of every successful customer relationship. However, measuring this intangible asset remains one of the most challenging aspects of customer experience...
Envu India: Great Place to Work Certification and CX Excellence
Picture this: Your employees walk into work each morning genuinely excited about their day ahead. Furthermore, they feel valued, supported, and connected to something bigger...
CX Teams: Six Game-Changing Insights for CX Excellence
Customer experience teams or CX teams face unprecedented challenges today. However, breakthrough insights emerge when organizations dig deeper into customer behavior patterns. Furthermore, these discoveries...
Parenting Wisdom for CX: Lessons from Father’s Day
How Fathers Teach Us to Build Deeper Customer Relationships Father’s Day brings powerful insights for customer experience professionals. Moreover, parenting wisdom translates directly into customer...
Genesys APAC Partner Awards 2025 Celebrate CX Innovation
Driving CX Excellence: Genesys Honors APAC Partners for AI-Powered Innovation In today’s fast-evolving customer experience (CX) landscape, innovation is no longer optional. Rather, it has...
Retail CX Excellence: A Blueprint for Seamless Customer Journeys
Scaling Customer Experience: A Blueprint for Retail Success and Retail CX Excellence In today’s dynamic retail environment, exceptional customer experience (CX) fuels loyalty and growth....