Tag : customer loyalty

Expert Opinions

Disconnected Customer Experience: How Silos and Gaps Undermine Customer Loyalty

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by Editor039
93% of Executives Admit Their Customer Experience Is ‘Broken’ Meaning Disconnected Customer Experience Picture this: You call your internet provider about a billing issue. After...
Expert Opinions

Customer Centricity: Closing the Gap for Exceptional Experiences

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by Editor0145
Bridging the Customer-Centricity Gap The gap between aspiring to be customer-centric and actually delivering exceptional customer experiences continues to challenge businesses across industries. While 60% of...
Events & Webinar

CX Day 2025: Celebrating the Future of Customer Experience Excellence

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by Editor0588
Have you ever wondered why some companies effortlessly retain customers while others struggle? Moreover, what makes October 7th special for customer experience professionals worldwide? Furthermore,...
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Bob Simpson: Customer Experience Lessons for Business Leaders

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by Editor0262
Bob Simpson’s Legacy: Customer Experience Lessons from an Australian Cricket Icon Let’s dive into the fascinating story of Bob Simpson, one of Australia’s greatest cricketers,...
Thought Leaders

Customer Journey: Elevate Engagement and Drive CX Success

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by Editor0189
Meeting Your Audience Where They Live: The Foundation of Modern CX Excellence “Start with what your audience is talking about—and where they’re showing up.” —Sean...
CXQuest ExclusiveLatest Insights/Blogs

Quantum CX: Achieving Quantum Leaps in CX Strategy

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by Editor0246
Quantum-Inspired Customer Experience: Embracing Non-Linearity for Dramatic CX Leaps Dramatic CX improvements demand bold, quantum-inspired thinking. By viewing customer journeys as non-linear, interconnected, and full of unexpected transitions,...
Award & Recognition

Customer Experience Delivery: Lessons from IIM Udaipur

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by Editor0145
Customer Experience Delivery Lessons from the Boardroom: What IIM Udaipur’s Convocation Teaches Us Sometimes the best customer experience delivery insights emerge from unexpected places. Recently,...
Expert Opinions

Trust Measurement Beyond Sentiment Via Business Outcomes

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by Editor0182
Trust sits at the heart of every successful customer relationship. However, measuring this intangible asset remains one of the most challenging aspects of customer experience...
News

Envu India: Great Place to Work Certification and CX Excellence

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by Editor0528
Picture this: Your employees walk into work each morning genuinely excited about their day ahead. Furthermore, they feel valued, supported, and connected to something bigger...
CX Tools

CX Teams: Six Game-Changing Insights for CX Excellence

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by Editor0155
Customer experience teams or CX teams face unprecedented challenges today. However, breakthrough insights emerge when organizations dig deeper into customer behavior patterns. Furthermore, these discoveries...