Contact Centers: 2026 Trends Transforming CX and Business Strategy
2026 Trends Shaping Contact Centers and CX By Jaime Meritt, Chief Product Officer at Verint If you’re still viewing your contact center as an operational...
Tag : Customer Insights
Predictive Analytics: Unlocking Customer Experience Excellence in 2025
Lacking Predictive Analytics and Facing Real-World CX and EX Challenges Today Customer experience (CX) and employee experience (EX) continue to challenge businesses amid rising expectations....
Tiger Analytics: Muthu Govindarajan, Partner & Head of AWS & GCP
In an era where data drives every business decision and cloud-native architectures define competitive advantage, few leaders possess the depth of experience and strategic vision...
Customer Journey: Elevate Engagement and Drive CX Success
Meeting Your Audience Where They Live: The Foundation of Modern CX Excellence “Start with what your audience is talking about—and where they’re showing up.” —Sean...
Digital Engagement Shifts Gears in Customer Experience
Shifting Gears in Customer Experience: From Open Roads to Digital Engagement and Playful Innovation Digital Engagement: Key TakeawayHarley-Davidson, Pizza Hut, and Topgolf each illustrate how...
HubSpot ChatGPT Integration Transforms CRM with AI
HubSpot and ChatGPT Integration: Elevating CRM with Deep AI Insights In today’s fast-paced digital landscape, customer expectations evolve rapidly. Businesses must respond quickly and intelligently....
Customer Experience Analytics: Growth, Trends, Strategic Insights
Customer Experience Analytics in the United States: Growth, Trends, and Strategic Insights The United States Customer Experience (CX) Analytics market, valued at USD 1.07 billion...