Category : News

CX in 2026CX TrendsNews

Minivet AI: Flipkart’s GenAI Bet to Redefine Customer Experience in E-commerce

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by Editor0549
Ever watched AI quietly derail—or redefine—a customer journey before your eyes? That invisible revolution is no longer hypothetical. It’s unfolding now, in India’s booming digital...
Award & RecognitionNews

Eventus Security : CX-Led Integration Powers #64 MSSP Alert Ranking 2025

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by Editor0406
How Eventus Security Transformed Cyber Resilience Through CX-Led Integration It’s 2 a.m. in a global Security Operations Center. Digital dashboards glow in quiet intensity. AI...
CX in 2026News

Zendesk Unleash Acquisition: Strategy & Trends Layout

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by Editor0285
How Zendesk’s Acquisition of Unleash Signals the Next Frontier in AI-First Employee Experience Imagine this: an employee in a growing fintech startup begins her day...
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MediaMint Acquires Taktical Digital: Agentic AI Powers Full-Funnel CX Transformation

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by Editor0456
Picture a CX leader staring at fragmented campaigns. Customers drop off mid-journey. Marketing silos block insights. AI promises fixes, yet teams struggle with generic tools....
Award & RecognitionCX BenchmarksCX TrendsNews

Digital Infrastructure Sustainability: Equinix Leads IDC MarketScape 2025-2026

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by Editor01000
Sustainability Is the New CX Compass: How Equinix Sets a Global Standard for Sustainable Digital Infrastructure In today’s experience-driven world, brand reputation no longer depends...
News

ISACA and Nasscom Partnership Sets New Benchmark for India’s Digital Workforce

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by Editor0476
ISACA, Nasscom, and the Future of Digital Trust: How Competency Alignment Is Reshaping India’s Workforce Experience The conversation around India’s digital transformation often revolves around...
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Anudip and DBS Bank India Launch DeepTech Centre to Empower Underserved Youth

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by Editor0408
Building Human-Centric Futures: How the Anudip–DBS DeepTech Initiative Redefines CX Through Inclusive Digital Empowerment When was the last time a corporate social initiative truly changed...