VergeIQ: VergeIO Makes Private Enterprise AI Far Simpler
VergeIO’s VergeIQ Brings Enterprise-Ready AI On-Premises—In Minutes In a world where AI adoption is accelerating, speed and simplicity matter more than ever. With VergeIQ, VergeIO...
Category : Latest Insights/Blogs
Shubhranshu Singh: Marketers Must Move Faster, Think Deeper
Shubhranshu Singh, CMO, Tata Motors Commercial Vehicles, on CX in the Age of Intelligent Systems As customer expectations surge and digital ecosystems expand, customer experience...
ELIVAAS Hotelogix Upgrade Boosts Hospitality Growth
ELIVAAS Elevates Guest Experience with Hotelogix Cloud for Centralized Group Management In the competitive hospitality landscape, customer experience (CX) often determines loyalty and long-term success....
Seclore: Vishal Gupta on Reinventing Data-Centric Security
In an age where customer trust is built on digital transparency and data responsibility, safeguarding sensitive information is no longer a backend IT concern—it’s at...
Uni Abex FY25: Industrial CX Strategy Drives Breakthrough
Building Industrial Trust Through CX: The Uni Abex FY25 Story Customer experience (CX) is no longer just a buzzword. It’s the foundation for lasting business...
InvincibleYOU: Shweta Kumar on Trust-Centered CX Leadership
In today’s hyper-dynamic customer experience landscape, technical know-how may help build the foundation—but it’s trust, alignment, and human-centric leadership that elevate an organization from competent...
AI Deception in Customer Experience: The Builder.ai Fallout
The AI Illusion or AI Deception: What Builder.ai’s Collapse Teaches Us About Customer Experience and Trust The dramatic unraveling of Builder.ai — once lauded as...
Flipkart Creator Cities Boost Video Commerce Infrastructure
Flipkart Scales Video Commerce with ‘Flipkart Creator Cities’: A New CX Era in Indian E-commerce In today’s fast-evolving digital landscape, customer experience (CX) is more...
One Pane One Agent: Scalefusion’s CEO Drives CX Through UEM
In today’s digitally-driven enterprise ecosystem, customer experience (CX) begins long before a product is used—it starts with seamless access, uncompromising security, and device readiness. At...
McDonald’s CX Metric Turns Complaints into Revenue
From NPS to Complaints per Million: How McDonald’s Turned Customer Complaints into a Revenue Driver McDonald’s Australia has fundamentally changed how it handles customer complaints....