Gurpal Singh on Transforming CX at Startek
At Startek, delivering world-class customer experience (CX) has been the cornerstone of their success for over 35 years. With an expansive reach across 13 countries...
Category : Expert Opinions
Authentic Customer Reviews: Building Trust Through Transparency
The Authentic Customer Reviews Experience: Earning Trust Through Genuine Reviews Online reviews have become a cornerstone of the customer experience. According to research, 85% of...
AI-Driven CX Transformation: Shaping Future Business Success
AI-Driven CX: The Transformative Role of AI in Elevating Customer Experience In today’s competitive business environment, the integration of artificial intelligence (AI) in customer experience...
Customer Experience Architect: Role and Responsibilities
The Role of a Customer Experience Architect: A Comprehensive Guide In today’s rapidly evolving technological landscape, businesses are increasingly turning to Customer Experience (CX) Architects...
2025 AI Technology Trends: Transforming Data, Cloud, & Innovation
2025 AI Technology Trends: Driving Innovation Through AI, Cloud, and Data Acceleration As the world dives deeper into artificial intelligence (AI), Haoyuan (HY) Li, Founder...
Digital Trust in Union Budget 2025: Expectations and Opportunities
The Role of Digital Trust and Expectations for Union Budget 2025 India stands at the forefront of digital transformation, fueled by robust initiatives that have...
Top 5 CX Trends for 2025: Shaping Customer Experience
Top 5 CX trends shaping customer experience in 2025 By – Abhinandan Jain, Chief Growth Officer, Startek Customer expectations are evolving faster than ever, and...
2025 Edelman Trust Barometer Reveals Trust Crisis
Customer Experience in a Grievance-Based Society: A Path Toward Trust Restoration Reveals 2025 Edelman Trust Barometer The 2025 Edelman Trust Barometer reveals a profound shift...
Trump 2025 and Startups: The CX Revolution
Trump 2025 and the Startup Ecosystem: The CX Revolution As 2025 unfolds, the tech startup ecosystem faces both challenges and opportunities fueled by political, economic,...
Trends for 2025: Trump Administration Opportunities & Challenges
CX-Centric Insights into Forecasting Possible Trends for 2025 Customer experience (CX) is more than just a business buzzword—it’s the lifeline connecting organizations to their audiences....