MVP to MVX: Zoho’s Prashanth Krishnaswami Redefines Customer Experience
Interview Feature with CX Quest Imagine reaching out to customer support in 2025: an AI-driven chatbot greets you instantly, but it fails to understand the...
Category : Expert Opinions
Zoho WorkDrive: Revolutionizing CX Collaboration and Intelligent Workflows
Picture this: a marketing team scattered across continents, juggling documents, emails, and voice notes while a project deadline looms. The chatbot pings with updates, half...
Customer Experience in 2026: 4 AI Shifts Every Leader Must Know
Customer Experience in 2026: What Changes When AI Becomes Accessible to Everyone By Fraser Dunk, Certified Customer Experience Professional (CCXP) AI has arguably been at...
Culture Transformation in CX: Annette Franz on the Power of Employee and Customer Understanding
Imagine a boardroom where metrics flash on screens and strategies unfold on slides, yet the real story simmers in the quiet moments—when an employee hesitates...
Agentic AI 2026: 6 Trends Transforming Enterprise CX Beyond Pilots
6 Agentic AI Trends Transforming Enterprise in 2026 By Stefan Ostwald, Co-founder and Chief AI Officer at Parloa In 2025, we witnessed the widespread adoption...
Agentic AI in CX: Avaya’s Trust-Building Strategies for 2026
Building Trust and Agility in the Age of Agentic AI: How Avaya Is Redefining CX for 2026 and Beyond Imagine a customer reaching out to...
CRM Renaissance: Precision Meets Empathy in Post-Transformation CX
The CRM Renaissance: From transformation to usefulness By Jon Pollard, Head of Strategy at Precision Marketing agency, RAPP UK “We’ve just spent a lot of...
CX Automation Chain: VergeIO Redefines Efficiency with Packer and Ansible Integration
In an era where enterprise agility and automation define competitive advantage, seamless infrastructure orchestration has become a cornerstone of superior Customer Experience (CX). VergeIO, widely...
Agentic AI for Enterprise CX: Moving From Hype to ROI with Alan Ranger of NiCE Cognigy
The landscape of Customer Experience (CX) has undergone a seismic shift in the last three decades. We have, in fact, moved from the early days...
AI Skills Gap: CX Leaders’ 2025 Playbook to Bridge It Fast
Bridging the AI Skills Gap: CX Leaders’ Urgent Playbook for 2025 Imagine your star CX agent stares blankly at an AI prompt during a crisis...