Category : Expert Opinions

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InvincibleYOU: Shweta Kumar on Trust-Centered CX Leadership

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by Editor0349
In today’s hyper-dynamic customer experience landscape, technical know-how may help build the foundation—but it’s trust, alignment, and human-centric leadership that elevate an organization from competent...
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One Pane One Agent: Scalefusion’s CEO Drives CX Through UEM

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by Editor0286
In today’s digitally-driven enterprise ecosystem, customer experience (CX) begins long before a product is used—it starts with seamless access, uncompromising security, and device readiness. At...
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Maxme: Renata Sguario Elevating CX with Human-First Approach

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by Editor0258
In the age of automation, AI, and accelerated digital transformation, one often overlooked factor continues to define the difference between great customer experiences and average...
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Ransomware and CX: Why It’s Now a Customer Experience Crisis

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by Editor0167
Ransomware Is Now a CX Issue. Here’s What Palo Alto Networks’ Report Tells Us Cybersecurity and customer experience (CX) have traditionally lived in different silos....
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Menstrual Health Experience Matters in Every System

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by Editor0268
Designing Dignity: Why Menstrual Health Is a Critical CX Issue Special Feature On World Menstrual Hygiene Day and Menstrual Health Despite being a natural biological...
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Sky One Vision with Jaideep Mirchandani: CX in Aviation

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by Editor0320
In an industry where precision, performance, and passenger trust define success, customer experience (CX) in aviation is no longer limited to comfort in the skies—it...
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RBI Dividend and Citizen Experience: Analysis Through CX Lens

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by Editor0211
From Numbers to Trust: How RBI’s Record Dividend Impacts Citizen Experience The Reserve Bank of India (RBI) recently made headlines. It transferred a record-breaking ₹2.69...
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Sweezal Furtado Reflects on the Met Gala 2025

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by Editor0280
Fashion, culture, and customer experience are intricately woven threads in today’s lifestyle fabric. When global runways merge with cultural narratives, they don’t just showcase style...
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Alliance Pre-University College: Student-Centric Approach

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by Editor0355
In a time when student engagement, academic outcomes, and future readiness are being scrutinized more than ever, institutions like Alliance Pre-University College, that center their...