Zoho Ecosystem: The Unified Business Platform Revolutionizing Efficiency
Zoho Ecosystem vs. The World: Why Your Business Needs a Unified Ecosystem, Not More Point Solutions Remember the last time you tried explaining your company’s...
Category : Expert Opinions
Disconnected Customer Experience: How Silos and Gaps Undermine Customer Loyalty
93% of Executives Admit Their Customer Experience Is ‘Broken’ Meaning Disconnected Customer Experience Picture this: You call your internet provider about a billing issue. After...
Healthcare: 5 CX Pitfalls in Strategy and Operations
5 CX Pitfalls in Healthcare Strategy and Operations Healthcare organizations invest billions annually in customer experience initiatives, yet patient satisfaction scores frequently remain stagnant. Despite...
AI Safety: Navigating the New Frontier of Control and Trust
Google’s AI Safety Wake-Up Call: When Algorithms Hold the Reins Here’s what you need to know. Google’s latest Frontier Safety Framework 3.0 reveals something unsettling....
Content Optimization for Smarter Digital Experiences
AI Agent Integration for Content Optimization & Governance Artificial intelligence (AI) is revolutionizing how organizations manage, optimize, and govern their digital content. Specifically, AI agent...
AP2 Sets New AI Commerce Standards for Secure, Transparent Payments
Google Pushes Standards for Agentic AI Commerce With AP2: Transforming Customer Experience in Digital Payments The digital commerce landscape is undergoing a revolutionary transformation. Furthermore,...
Fashion East Alumni: CX Lessons in Authenticity, Community, and Emotional Resonance
CX Lessons from Fashion East’s Alumni Fashion East stands as one of London’s most influential talent incubators. Since 2000, it has transformed emerging designers into...
Marketing Leadership: The CMO’s Urgent Wake-Up Call
A Wake-Up Call for CMOs Marketing leadership stands at a crossroads. The path forward demands immediate attention—yet many CMOs remain unaware of the precipice they’re...
Customer Centricity: Closing the Gap for Exceptional Experiences
Bridging the Customer-Centricity Gap The gap between aspiring to be customer-centric and actually delivering exceptional customer experiences continues to challenge businesses across industries. While 60% of...
AI in Silos is a Dead End: Why Fragmented Intelligence Kills Customer Experience
Picture this scenario: your customer calls support after trying to resolve an issue through your chatbot. However, your AI-powered support agent has no knowledge of...