CX Assurance Enables Safe Agentic Scale: An Exclusive Interview
Have you ever watched a chatbot confidently give the wrong answer—politely, fluently, and at scale? Now imagine that answer triggering a payment, rejecting a claim,...
Category : Executive Insights
AI Safety Strategy: How CX Leaders Close the AI Coordination Gap
AI Safety Coordination Strategy: Why CX Leaders Must Act Before Policy Catches Up A familiar scenario: When innovation outruns governance Your AI chatbot just resolved...