AI Skilling Initiative Signals Shift in Content-Driven CX Strategy
A new AI skilling initiative in India’s creative sector underscores a critical CX shift: experience delivery now depends on AI-ready talent. The collaboration between government,...
Category : Digital Transformation
Data-Driven Mobility is Transforming Public Transportation CX
Data-Driven Mobility: How Simulation is Reshaping Public Transportation Experience Fujitsu’s traffic simulation system has been incorporated into Maebashi City’s Regional Public Transportation Plan, marking a...
AI-powered Publishing: From Impressions to Interactions
In this CXQuest leadership conversation, we speak withKarthik K Raman about how AI-powered publishing infrastructure is reshaping brand engagement. Customer experience is rapidly expanding beyond...
Rapidise: The Rise of Vision-Driven Intelligence
Rapidise expands into Vision AI platforms reflecting a broader shift toward edge-based intelligence. As organizations embed AI into physical environments, real-time responsiveness, compliance, and scalability...
Fragile Dreams: Seasonless Design Transforming Fashion CX
Fragile Dreams: Triune’s Lakmé Showcase Signals a Shift Toward Experience-Led Fashion CX At Lakmé Fashion Week 2026, Jaipur-based label Triune, founded by designer Prasoon Sharma,...
Piped Natural Gas: India’s LPG Crisis Drives CX Innovation
India’s Energy Crisis Spurs a CX Inflection: Piped Natural Gas as a Resilience Strategy India’s energy ecosystem is confronting a structural stress test. Disruptions to...
Digital Video Shift Redefines CX in Media Industry
“With creators, platforms, and investors coming together with intent, Indian storytelling is poised for its next phase of growth. Its success will depend on how...
Income Tax Act Overhaul: CX Lessons in Simplification
From Compliance to Experience: CX Lessons from India’s Income Tax Act 2025 What happens when a system built for enforcement is redesigned for experience? With...
SAP and SRH: Academia Push Signals a Shift in CX Talent Strategy
Bridging the Digital Skills Gap: How SAP and SRH University’s India Expansion Signals a Shift in CX Talent Strategy The expansion of academic-industry collaboration between...
Context First: Mohit Jamwal of Exotel on the Future of AI-Driven Customer Engagement
Across global markets, customer experience is undergoing a structural shift driven by artificial intelligence, automation, and real-time engagement technologies. Enterprises are moving beyond traditional omnichannel...