Category : CX Strategy

AI & AutomationCX StrategyCX TechnologyEnterprise Software

Java in 2026: Why CX Leaders Must Rethink AI, Cloud Costs, and Experience Infrastructure

Editor
by Editor0152
Why CX Leaders Can’t Ignore Java in 2026 How AI-Driven Experiences, Cloud Economics, and Platform Choices Are Reshaping Customer Journeys Ever watched a flawless AI...
AI & AutomationCX StrategyDigital TransformationEnterprise Experience (CX & EX)Enterprise Technology

Mastek’s Leeds Expansion: What It Signals for AI-Led CX in the UK

Editor
by Editor072
Why Mastek’s Leeds Expansion Signals a Shift in AI-Led CX Delivery in the UK Ever been in a CX steering meeting where everyone agrees on...
Cloud & AICX StrategyCX TechnologyEnterprise Transformation

AWS Premier Tier: Why Sonata Software’s Milestone Matters for CX Leaders

Editor
by Editor0418
What AWS Premier Tier Really Means for CX Leaders—and Why Sonata Software’s Milestone Matters Now Imagine this. Your customer just tapped “Confirm” on a digital...
Business TransformationCX LeadershipCX StrategyEmployee Experience

Leadership Depth: Why Finance and HR Are Now Core CX Strategy

Editor
by Editor076
Why Leadership Depth Is Becoming a CX Strategy, Not Just an HR Move What Flipkart’s New Finance and HR Appointments Signal for CX and EX...
Customer Experience (CX)CX StrategyCX TechnologyData Privacy & TrustDigital Transformation

Blutic’s GTM Verification: Why Google-Approved Consent Is Now a CX Imperative

Editor
by Editor094
Google-Verified Consent Is the New CX Battleground: What Blutic’s GTM Verification Certification Signals for CX & EX Leaders in India Imagine this. A returning customer...
Customer Experience (CX)CX StrategyEmployee ExperienceEnterprise TechnologyThought Leadership

HCLTech’s 2026 Fortune Recognition: Why “Most Admired” Companies Win the Experience War

Editor
by Editor094
What CX and EX Leaders Can Learn from HCLTech’s 2026 Fortune Recognition A familiar CX leadership moment It’s 9:17 a.m.You’re staring at three dashboards that...
CX in 2026CX StrategyCXQuest ExclusiveEnterprise TransformationIndustry InsightsInterviewLeadership Insights

Agentic AI in CX: Richard Smullen on Orchestrating Secure, Scalable, and Human-Centric Experiences

Editor
by Editor0122
Imagine your customer opens a support chat to resolve a payment glitch—and instead of a quick fix, the bot loops generic responses, escalating frustration. Now...
CX StrategyCX TrendsExperience EconomyGlobal Business TrendsUrban Innovation

Davos 2026: Why India’s Built Environment Is the Next CX Growth Engine

Editor
by Editor0502
India’s Built Environment Moment: Why CX and EX Leaders Must Rethink Urban Experience Strategy After Davos 2026 Imagine this. A global investor lands in Mumbai...
CX LeadershipCX StrategyEnterprise TransformationIndustry TrendsTechnology & Innovation

SFDR Breakthrough: What India’s Missile Tech Teaches CX Leaders About Speed and Systems

Editor
by Editor0108
What India’s SFDR Missile Breakthrough Teaches CX Leaders About Speed, Systems, and Strategic Experience Design A familiar leadership moment: when the system almost fails Picture...
Customer Experience (CX)CX StrategyIndustry TrendsProduct InnovationWhitepapers/Case Studies

Bajaj Secura Wires: How Bajaj Electricals Is Redefining Safety-Led CX

Editor
by Editor0159
What Bajaj Electricals’ Secura Wires Launch Reveals About CX-Driven Portfolio Expansion How do customers experience safety when it’s hidden behind walls? Picture this.A family finishes...