Genesys Cloud Contact Centre Leader in Forrester Report
Genesys Sets New CX Benchmark with Leadership Spot in Forrester’s 2025 Cloud Contact Centre Report In today’s experience economy, delivering exceptional customer service isn’t optional...
Category : CX Benchmarks
ORGAN India CEO Sunayana Singh Transforms Organ Donation
Transforming Lives Beyond Healthcare: How ORGAN India Champions CX Through Compassion, Advocacy & Global Sports At the heart of every transformative customer experience lies a...
Green Hydrogen: New Benchmark in Industrial CX
Powering the Future: Why the BGR Tech–Chemie Tech Green Hydrogen Deal Is a Win for Customer Experience The clean energy race is accelerating. However, few...
Cohesity Nutanix Integration: Database Protection, Cyber Resilience
Cohesity and Nutanix now integrate seamlessly. This integration streamlines critical database operations. Furthermore, it increases overall resilience. Cohesity is a leading AI-powered data security provider....
Channelplay Retail Coverage: Boosting Brand CX
Channelplay Sets New CX Standards with Unmatched Retail Reach Channelplay Limited has achieved a new industry benchmark. They accomplished this with unmatched retail coverage. They...
Mastering Customer Experience for Business Success
Mastering Customer Experience: The Key to Business Success Mastering Customer experience (CX) plays a critical role in shaping a brand’s success. It goes beyond just...
HFCL Eka™ Fiber Transforms Connectivity for European Telcos
HFCL Eka™ Fiber: Redefining Customer Experience in European Connectivity The telecommunications industry thrives on reliability, scalability, and seamless customer experience (CX). With increasing demand for...
Genesys Cloud Social: AI-Powered Social Listening for Ultimate CX
Genesys Cloud Social: Transforming CX with AI-Driven Social Listening Customer experience (CX) has evolved beyond traditional channels. Today, brands must engage customers where they are—on...
Avaya: AI Orchestration in CX is Revolutionizing Contact Centers
AI Orchestration study by Avaya: The Game-Changer for Customer Experience in Contact Centers In the fast-evolving world of customer experience (CX), artificial intelligence (AI) is...
Privacy-first Browser Ulaa Wins IWBDC, Redefining Secure Browsing
Privacy-first Browser Ulaa’s CX Triumph: Redefining Privacy, Security, and Ethical Browsing In today’s digital landscape, where data privacy concerns dominate conversations, Zoho’s Privacy-first Browser Ulaa...