Tabby and MoneyHash Are Rewriting the Checkout Experience Across MEA
The Checkout Moment: Where CX Is Won or Lost Every digital purchase reaches a moment of truth — the checkout.For many customers, this is where...
Bank Branch Closures – How 384 UK Branch Closures in 2025 Exposed a Customer Experience Crisis
When Banks Walk Away: The Customer Experience Crisis Behind 284 UK Bank Branch Closures Picture this: You’re 75 years old, have banked at the same...
Brattle: Driving Customer Trust Through Competition Economics
When Competition Meets Experience Insight: What Dr. Luke Wainscoat’s Move to The Brattle Group Means for CX and Market Integrity In an era when customer...
The Banyan CX Insight: Empowering Working Parents
We are living in a fast-paced corporate world. The challenge of balancing a demanding career with the equally demanding role of parenthood has never been...
G-Gaiter: Transforming Rehabilitation with Advanced Robotic Gait Training
Robotic Rehabilitation Revolution: Kerala Sets National Example with ‘G-Gaiter’ at Noolpuzha FHC In today’s healthcare environment, delivering effective rehabilitation services can present complex challenges—especially in...
Genesys and Scaled Cognition Partner to Power Reliable Agentic AI in CX
Agentic AI Meets Experience Orchestration: Inside the Genesys and Scaled Cognition Partnership That’s Redefining CX Reliability Customer experience leaders have long pursued a delicate balance...
Java Cloud Optimization: How Azul and Cast AI Are Redefining Performance and Cost Efficiency
Java applications drive much of today’s enterprise business, yet they often come with significant cloud infrastructure challenges. If you’re a CX or EX professional supporting...
F5 breach: Lessons for CX and EX Leaders on Supply Chain Security
When Trust Breaks: Navigating CX and EX Amid a Major Cybersecurity Breach Namely F5 breach Imagine this scenario: It’s Monday morning, and your support inbox...
Model Context Protocol: Transforming Customer Experience in 2025
Model Context Protocol and Customer Experience: The Missing Link That’s Transforming CX in 2025 Customer experience leaders face a persistent challenge. AI tools promise revolutionary...