AI Deception in Customer Experience: The Builder.ai Fallout
The AI Illusion or AI Deception: What Builder.ai’s Collapse Teaches Us About Customer Experience and Trust The dramatic unraveling of Builder.ai — once lauded as...
Author : Editor
Flipkart Creator Cities Boost Video Commerce Infrastructure
Flipkart Scales Video Commerce with ‘Flipkart Creator Cities’: A New CX Era in Indian E-commerce In today’s fast-evolving digital landscape, customer experience (CX) is more...
One Pane One Agent: Scalefusion’s CEO Drives CX Through UEM
In today’s digitally-driven enterprise ecosystem, customer experience (CX) begins long before a product is used—it starts with seamless access, uncompromising security, and device readiness. At...
McDonald’s CX Metric Turns Complaints into Revenue
From NPS to Complaints per Million: How McDonald’s Turned Customer Complaints into a Revenue Driver McDonald’s Australia has fundamentally changed how it handles customer complaints....
Maxme: Renata Sguario Elevating CX with Human-First Approach
In the age of automation, AI, and accelerated digital transformation, one often overlooked factor continues to define the difference between great customer experiences and average...
Pioneer R&D Bengaluru Expands Automotive Innovation
Pioneer Expands R&D in Bengaluru, Inaugurates Center for Advanced Automotive and Mobility Technology Development Bengaluru, India, 29th May 2025 — Pioneer India, a subsidiary of...
Ransomware and CX: Why It’s Now a Customer Experience Crisis
Ransomware Is Now a CX Issue. Here’s What Palo Alto Networks’ Report Tells Us Cybersecurity and customer experience (CX) have traditionally lived in different silos....
Menstrual Health Experience Matters in Every System
Designing Dignity: Why Menstrual Health Is a Critical CX Issue Special Feature On World Menstrual Hygiene Day and Menstrual Health Despite being a natural biological...
AI-Powered Media Management Transforms STAGE with PFT
How STAGE and Prime Focus Technologies Are Transforming Customer Experience in Regional Entertainment with AI-Powered Media Management In today’s fast-paced media landscape, customer experience (CX)...
Vaisala India Office Launch Boosts High-Tech Manufacturing
Vaisala Opens New Mumbai Office to Empower High-Tech Manufacturing in India In a significant move to support India’s booming industrial sector, Vaisala has officially launched...