AI in Marketing: 10 Severe Mistakes to Avoid for Better CX
Top 10 Severe Mistakes Companies Make While Rapidly Adopting AI in Marketing Today, many brands race to roll out AI in their marketing. Major investments...
Tag : digital transformation
AV Education Solutions: Pankaj Bellad Transforming Learning Through Technology
In the rapidly evolving landscape of educational technology, few leaders have demonstrated the visionary approach and transformative impact of Pankaj Bellad, Business Head of LOGIC....
Shikhar Aggarwal on CX Excellence in Government Services
In today’s rapidly evolving global landscape, where digital transformation and customer expectations are reshaping entire industries, few leaders have managed to navigate the complex intersection...
Rakuten India Leadership: Tsubasa Shiraishi Appointed as CEO
Rakuten Group has announced a leadership transition at Rakuten India, naming Tsubasa Shiraishi as the new CEO. Shiraishi, who previously served as Vice Chairman of...
Digital Engagement Shifts Gears in Customer Experience
Shifting Gears in Customer Experience: From Open Roads to Digital Engagement and Playful Innovation Digital Engagement: Key TakeawayHarley-Davidson, Pizza Hut, and Topgolf each illustrate how...
VMO2 customer experience: AI Revolutionizes UK Telecom Service
VMO2 Supercharges Customer Experiences: AI-Powered Transformation Revolutionizes Telecom Service Virgin Media O2’s remarkable transformation story demonstrates how artificial intelligence can revolutionize customer experiences in the...
Future of Customer Experience with Sustainability at Heart
Cloud-Powered Empathy: How Genesys is Shaping the Future of Customer Experience with Sustainability at Heart Let’s face it—customer expectations are changing fast. We are talking...
McLaren Teams Up with Freshworks to Drive IT Innovation and CX
In the world of Formula 1, seconds matter. So do smooth systems, reliable technology, and effortless collaboration. That’s why Freshworks joining McLaren Racing as an...
Avalara: Redefining Tax Tech CX With Innovation and Global Growth
Avalara has just unveiled its brand-new office in Pune. This opening signals not just a new address, but an important step in Avalara’s global journey....
Customer Experience Delivery: Lessons from IIM Udaipur
Customer Experience Delivery Lessons from the Boardroom: What IIM Udaipur’s Convocation Teaches Us Sometimes the best customer experience delivery insights emerge from unexpected places. Recently,...