Google Cloud-Palo Alto Networks Deal: Securing AI-Driven CX
Picture this: Your CX team launches a shiny AI chatbot during Black Friday rush. Customers rave at first. Then, a sly prompt injection slips through....
Tag : CX Trends
CX 2026: Trust, AI Balance & Rising Expectations from Sogolytics Index
The New CX Imperative: Trust, Transparency, and Technology in Balance for 2026 When was the last time you stayed loyal to a brand after a...
SEO to GEO: Navigating the AI-Driven Shift in Digital Marketing
Navigating the Shift from SEO to GEO in Customer Experience In today’s fast-paced digital world, customer expectations evolve almost daily. One moment, a sleek website...
CX Day 2025: Celebrating the Future of Customer Experience Excellence
Have you ever wondered why some companies effortlessly retain customers while others struggle? Moreover, what makes October 7th special for customer experience professionals worldwide? Furthermore,...
Uneecops and TechMatrix Forge a New Era in CX-Driven Enterprise Transformation
Main Takeaway: By uniting Uneecops’ AI and analytics expertise with TechMatrix’s Salesforce prowess, this deal creates a unified CX ecosystem primed for rapid, data-driven growth across...
AI-Powered CX Delivers Real Value in 2025: Verint CX 2025 Report
AI-Powered CX: The 2025 Reality Check Remember when chatbots felt like talking to a wall? Well, those days are officially over. According to Verint’s latest...
Shubhranshu Singh: Marketers Must Move Faster, Think Deeper
Shubhranshu Singh, CMO, Tata Motors Commercial Vehicles, on CX in the Age of Intelligent Systems As customer expectations surge and digital ecosystems expand, customer experience...
Ransomware and CX: Why It’s Now a Customer Experience Crisis
Ransomware Is Now a CX Issue. Here’s What Palo Alto Networks’ Report Tells Us Cybersecurity and customer experience (CX) have traditionally lived in different silos....
Mastering Customer Experience for Business Success
Mastering Customer Experience: The Key to Business Success Mastering Customer experience (CX) plays a critical role in shaping a brand’s success. It goes beyond just...
Women Leaders in CX: Driving Innovation and Inclusivity
Empowering Women Leaders: A Game-Changer for Customer Experience Dun & Bradstreet recently hosted the Women Leadership Summit 2025, honoring India’s most dynamic women business leaders....