Emotional Intelligence and Etiquette in CX: Taylor Elizabeth
Grace in Every Interaction: Emotional Intelligence & Etiquette in CX – An Interview with Taylor Elizabeth “When we align emotional intelligence with etiquette, we create...
Tag : CX strategy
Career Fest 2025: Flipkart Redefines Learning and CX
Empowering Aspirants, Elevating Experiences: Flipkart Career Fest 2025 Sets a New CX Benchmark in Education Flipkart, India’s trusted digital commerce leader, has once again demonstrated...
CX Strategy: Building Customer Experience That Delivers
Designing Journeys That Delight: Why CX Is the Future of Competitive Advantage Customer experience (CX) is no longer optional. Neither is CX Strategy. It is...
Sify Customer Experience Drives Trust and Growth
Behind the Numbers: How Sify CX Focus Drives Trust, Loyalty, and Transformation Sify Technologies recently announced its financial results for FY 2024-25. While the numbers...
Jonathan Anderson Reimagines Dior Men’s CX Strategy
Dior’s New Chapter: How Jonathan Anderson Could Redefine the Menswear Customer Experience In luxury fashion, customer experience goes beyond tailoring and design. It becomes emotion,...
Telenity Celebrates 20 Years, Unveils Strategic Vision
Telenity Celebrates 20 Years of Innovation, Unveils Strategic Roadmap to Accelerate Digital Transformation Telenity Systems Software India Pvt. Ltd. has reached a remarkable milestone—20 years...
Genesys Cloud Contact Centre Leader in Forrester Report
Genesys Sets New CX Benchmark with Leadership Spot in Forrester’s 2025 Cloud Contact Centre Report In today’s experience economy, delivering exceptional customer service isn’t optional...
GameChange Solar Ends FY 25 with 7 GW Orders
GameChange Solar Closes FY 25 in India with Strong Order Momentum: A Customer-Centric Success Story GameChange Solar has ended FY 25 in India on a...
Travel Scams: How Poor CX Turns Vacations into Nightmares
When Dream Vacations Turn into Nightmares: Travel Scams and the Urgent Call for a Better Customer Experience Planning a vacation should bring joy. However, for...
Mastering Customer Experience for Business Success
Mastering Customer Experience: The Key to Business Success Mastering Customer experience (CX) plays a critical role in shaping a brand’s success. It goes beyond just...