2026 and CX: The AI Survival Kit, Industry by Industry
CX in 2026: Which Industry Do You Belong To? You’re about to lose customers to competitors who figured out something you haven’t yet. 2025 is...
Tag : CX Best Practices
CX and EX: Mastering Customer and Employee Experience in 2025
Navigating the Complex CX and EX Landscape in 2025 In today’s fast-evolving business environment, customer experience (CX) and employee experience (EX) present continuous challenges. Brands...
FDA Recall: Managing the Impact of the Largest 6.7 Million Egg Salmonella Crisis
FDA’s Largest Egg Recall at Highest Risk Level: A CX and EX Wake-Up Call Eggs. Simple, everyday staples yet essential to millions of households, restaurants,...
Disconnected Customer Experience: How Silos and Gaps Undermine Customer Loyalty
93% of Executives Admit Their Customer Experience Is ‘Broken’ Meaning Disconnected Customer Experience Picture this: You call your internet provider about a billing issue. After...
CX Day 2025: Celebrating the Future of Customer Experience Excellence
Have you ever wondered why some companies effortlessly retain customers while others struggle? Moreover, what makes October 7th special for customer experience professionals worldwide? Furthermore,...
Amazon Prime’s Device Usage Enhancing Customer Experience
Customer Experience (CX) has become a cornerstone for businesses aiming to foster loyalty and long-term relationships with their consumers. Amazon Prime’s recent update regarding device...