Design of Everyday Things: Transforming Customer Experience
Imagine walking up to a door and hesitating because you’re unsure whether to push or pull. You pause, frustrated, trying one action, then the other....
Tag : Customer Experience
SCM Trends in 2025: A CX Perspective
In 2025, Supply Chain Management (SCM) will undergo a dynamic evolution influenced by advanced technologies, economic pressures, and shifting customer expectations in SCM Trends. The...
Forrester Warns Banks Face a CX Crisis in 2025
As digital transformation accelerates, the banking industry faces a pivotal challenge: maintaining customer loyalty while navigating the complexities of digitization. According to Prediction 2025 by...
Shoppers Stop Way – A CX Journey Inspired by B S Nagesh’s Vision
In 1991, when B S Nagesh embarked on the journey of launching Shoppers Stop, little did he know that the idea of a retail store...
Databricks Series J Funding Elevates Customer Experience
In the fast-evolving world of data and artificial intelligence (AI), customer experience (CX) is emerging as a critical differentiator. Databricks, a leader in this space,...
Amazon Prime’s Device Usage Enhancing Customer Experience
Customer Experience (CX) has become a cornerstone for businesses aiming to foster loyalty and long-term relationships with their consumers. Amazon Prime’s recent update regarding device...
Strengthening Customer Trust: OYO to Combat Fake Hotels
In today’s competitive hospitality industry, customer trust is paramount. For companies like OYO, ensuring a seamless and reliable guest experience is not just about offering...
AI Elevates Customer Experience
It’s important to learn how AI elevates Customer Experience In today’s fast-paced digital world, exceptional customer experience (CX) is no longer optional—it’s the foundation of...
Retail Sector Investing in Observability to Drive Digital Customer Experiences
New Relic State of Observability for Retail Sector report shows significant benefit of investing in observability, with 302% ROI reported by retail organizations New Relic State...