Fast Fashion: How CX Leaders Redefine Value and Loyalty
When Fast Fashion Goes “Premium”: How CX Leaders Can Win the Value War Against Ultra-Fast Rivals Picture this. Priya, a Delhi-based CX head, refreshes her...
Tag : Brand Loyalty
White Goods Go D2C: The Next Frontier in Customer Experience
Knowledge Series Guest Article: THE D2C MODEL OF WHITE GOODS by NIRANJAN GIDWANI, CERTIFIED BOARD DIRECTOR (MCA – INDIA) | BOARD MEMBER | ESG DIRECTOR...
Digital Engagement Shifts Gears in Customer Experience
Shifting Gears in Customer Experience: From Open Roads to Digital Engagement and Playful Innovation Digital Engagement: Key TakeawayHarley-Davidson, Pizza Hut, and Topgolf each illustrate how...
Customer Experience Index Declines Across North America
The Customer Experience Index Marks Crisis: Customer Loyalty Erodes While Brands Remain Unaware Customer experience quality continues its alarming decline across North America. Furthermore, Forrester’s...
Marriott International: Luxury Dining Series Redefines Culinary CX
Rediscovering Culinary Roots: Marriott International Recipe for Exceptional Customer Experience In a world where customer expectations evolve faster than ever, the hospitality industry faces the...
Black Sun Rising: A CX Parable in Disguise
What a Political Thriller Teaches Us About CX: Lessons from Black Sun Rising Introduction Otho Eskin’s upcoming novel Black Sun Rising is not a traditional...
JCBL Group: Top Customer Experience in Automotive Marketing
Customer Experience is the Funnel: How Kimmy Babbar is Reimagining CX at JCBL Group In today’s hyper-connected world, customer experience (CX) is no longer a...
Defence Sector CX Surge: Experience that Drives Trust
CX in Action: How the Defence Sector’s 44% Surge Proves the Power of Experience In just seven days, India’s defence sector witnessed a 44% surge....
Customer Experience in Retail: Genefied’s Tech-Driven Approach
Title: Enhancing Customer Experience in Retail and E-commerce with Technology Integration In today’s dynamic market, customer experience (CX) has emerged as a game-changer for retail...
NHEV CX in India: Driving Growth and Brand Trust
Redefining Customer Experience in India’s New Tech Economy: The NHEV Perspective India is rapidly evolving. From digital payments at local shops to electric vehicles on...