Category : Thought Leaders

CX TrendsThought Leaders

Delta Air Lines: Delivering Exceptional Customer Experience During Holiday Travel

Editor
by Editor0594
How Delta Air Lines Is Navigating Holiday Travel Challenges with Customer Experience Excellence The U.S. Thanksgiving holiday is one of the most demanding travel periods...
CXQuest ExclusiveExpert OpinionsThought Leaders

The Human Firewall: How Trained Employees Stop Phishing & Social Engineering

Editor
by Editor0287
The Human Firewall: How Trained Employees Can Stop Phishing and Social Engineering Before It Starts by Chetan Anand, Associate Vice President – Information Security and...
Thought Leaders

Mental Health: Genesys Prioritizing Employee Well-Being for Better CX

Editor
by Editor0475
Orchestrating Empathy: How Genesys India Champions Employee Well-Being for Exceptional CX by Prioritizing Mental Health in the Modern Workplace The modern workplace places significant demands...
CXQuest ExclusiveExpert OpinionsThought Leaders

Reader Experience: Transforming How Audiences Engage with Digital Content

Editor
by Editor0160
From Tradition to Innovation: How Cultural Initiatives Power the Next Chapter of Reader Experience By Naveen Valsakumar,  CEO & Co-Founder, Notion Press Every era of storytelling...
CX BenchmarksCX TrendsExpert OpinionsThought Leaders

Observability in Media & Entertainment: The Hidden CX Superpower Transforming Reliability and Growth

Editor
by Editor0493
Observability Is the New CX Superpower — What Media & Entertainment Leaders Must Do Now You can’t fix what you can’t see.That old line feels...
Expert OpinionsThought Leaders

Data Platforms and CX Resilience: Building Continuity Amid Disruption with Snowflake

Editor
by Editor0561
When Disruptions Strike: Why Resilience in Data Platforms Matters for CX You never know when disaster will strike your business. It could be a natural...
CXQuest ExclusiveExpert OpinionsInterviewThought Leaders

Fractional AI teams: Revolutionizing enterprise innovation through India’s top 3% talent

Editor
by Editor0460
The landscape of artificial intelligence has fundamentally shifted from experimental labs to boardroom imperatives, yet the challenge of assembling world-class AI talent remains one of...
Expert OpinionsThought Leaders

Undefeatable Krishna by Shubha Vilas: Timeless CX Leadership Lessons

Editor
by Editor0200
Golden Rules and Great Lessons for CX Leadership from the Book ‘Undefeatable Krishna’ Ever feel like you’re navigating your organization through a battlefield? You’re not...