Category : Thought Leaders

Expert OpinionsThought LeadersWhitepapers/Case Studies

Observability Report 2025: How Telcos and IT Leaders Can Transform CX with AI-Driven Insights

Editor
by Editor0126
Released by New Relic, the 2025 Observability Report for Telecom & Technology arrives at a pivotal moment for the industry. Telecom and IT organizations are...
CXQuest ExclusiveExpert OpinionsThought Leaders

Predictive CX: Chris Hunter’s ServiceTitan Vision for HVAC AI

Editor
by Editor0170
AI’s Bold Leap in HVAC: Predictive CX or Just Hype? Picture this. Your HVAC tech arrives late again. The customer fumes. Downtime costs skyrocket. Sound...
CXQuest ExclusiveInterviewThought Leaders

AI-Powered Therapy: Ali Yilmaz, Co-founder and CEO of Aitherapy

Editor
by Editor0115
In today’s fast-evolving digital landscape, customer experience (CX) is dramatically reshaped by technological advancements, especially AI. Few understand this better than Ali Yilmaz, Co-founder and...
CXQuest ExclusiveExpert OpinionsThought Leaders

AIphemeral: Ben Rothman on the Real-Time Future of Customer Experience

Editor
by Editor0271
The Future of Customer Experience Is AIphemeral: Embracing Real-Time, Personalized AI Interactions In today’s fast-paced business environment, customer experience (CX) teams face relentless challenges. Customers...
CX TrendsCXQuest ExclusiveExpert OpinionsThought Leaders

AI Trends Shaping Marketing and Customer Experience in 2026

Editor
by Editor0276
Cro Metrics 2026 Predictions By Gwen Hammes, Co-CEO at Cro Metrics 1. Consumers Draw Deliberate Lines Between AI Delegation and Personal Experience Consumers will become...
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2026 and CX: The AI Survival Kit, Industry by Industry

Editor
by Editor0203
CX in 2026: Which Industry Do You Belong To? You’re about to lose customers to competitors who figured out something you haven’t yet. 2025 is...
CXQuest ExclusiveExpert OpinionsThought Leaders

AI Hallucinations in Customer Support: Risks, Causes & Prevention

Editor
by Editor0331
When AI Gets It Wrong: Managing AI Hallucinations in Customer Support – by Nataliia Onyshkevych, CEO of EverHelp In support environments, AI hallucinations are not...