Operation SINDOOR CX Lessons: Strategy, Speed, and Trust
From Battlefield to Boardroom: What Operation SINDOOR Teaches Us About Exceptional Customer Experience In an era where digital transformation is the norm and customer expectations...
Category : Thought Leaders
Customer Experience in Education: Strategies, Challenges, Future
The New Age of Customer Experience in Education: Insights from Mr. Devender K Saini, Group Chief Strategy Officer, Medhavi Skills University In today’s competitive and...
Trivitron Healthcare is Transforming Customer Experience
Trivitron Healthcare: A New Era of Customer Experience in Healthcare In today’s healthcare landscape, Customer Experience (CX) has emerged as a strategic differentiator. No longer...
CX in B2B Risk Management: Rubix’s Strategic Evolution
Transforming Customer Experience in B2B (CX in B2B) Risk Management: The Rubix Approach In today’s hyper-connected and ever-evolving business landscape, Customer Experience (CX) is no...
CX in Parenting: ProParent’s Human-Centered Approach
Redesigning CX in Parenting: The Emotional Frontier of Customer Experience In today’s digital-first world, customer experience (CX) is undergoing a profound transformation. It is no...
Borderless Leadership in CX: Sameer L. Kanodia
Building Borderless Leadership and Culture, One Talent Hub at a Time: A CX Exclusive with Sameer L. Kanodia What does it take to lead a...
NHEV CX in India: Driving Growth and Brand Trust
Redefining Customer Experience in India’s New Tech Economy: The NHEV Perspective India is rapidly evolving. From digital payments at local shops to electric vehicles on...
Sustainable Tech Innovation Drives Brother India’s CX
Empowering Customer Experience with Sustainable Innovation: Alok Nigam’s Vision for Brother India Customer experience today extends beyond product satisfaction. It includes a brand’s ability to...
National Technology Day: Tech Leaders Purpose-Driven Innovation
Purpose-Driven Innovation: Technology as a Force for Inclusive, Sustainable Customer Experience Every year, National Technology Day reminds us of India’s growing prowess in science and...
CX-led Tech Innovation: B-Square’s Vision for a Viksit Bharat
CX-Centered Innovation: Powering Viksit Bharat with Purpose and Technology India’s journey toward becoming a global tech powerhouse is not just about invention—it is about customer-centric...