AI Agents Redefining CX Confidence: Precision, Accountability, and Trust in 2026
Most CX leaders did the same thing in 2024 and 2025. They rushed to launch AI-powered agents, automated more conversations, and proudly showcased “agentic” demos...
Category : Thought Leaders
Voice + AI: How Smart Automation Is Redefining Customer Experience
Voice is Evolving – Not Disappearing: Why It Remains the Heartbeat of Customer Experience –By Chris Angus, VP of CX Expansion at 8×8 The rise...
Centralized Compute Limits AI Scalability and Uptime: Why Federated Learning Is the Future
The Dangers of Centralized Compute for AI Development By Daniel Keller, CEO & Co-founder of InFlux Technologies Lead Introduction AI development is powered by compute...
Tier‑2 GCC CX Playbook: How India’s New GCC Hubs Are Rewiring Customer And Employee Experience
India’s Tier‑2 GCC Wave: What It Really Means For CX And EX Global capability centers are quietly rewriting the geography of experience.The most important action...
Consistency Paradox: Customers Might Prefer an Algorithm Over You
Imagine this scenario of Consistency Paradox. You call your bank to dispute a charge. The agent, let’s call him Mark, is helpful, empathetic, and waives...
SIOS LifeKeeper v10 Redefines HA/DR Experience for System Admins
As businesses pivot toward automation and resilience readiness in 2026, leaders place the conversation around High Availability (HA) and Disaster Recovery (DR) at the center...
Operations: Scaling Creative Teams for CX Success
An Interview with Nisha Kapur, VP Operations India, Prose On Pixels (Havas) Leadership, creativity, and operational precision1¹ converge seamlessly in Nisha Kapur’s professional journey. She...
Contact Centers: 2026 Trends Transforming CX and Business Strategy
2026 Trends Shaping Contact Centers and CX By Jaime Meritt, Chief Product Officer at Verint If you’re still viewing your contact center as an operational...
CX in 2026: Agentic AI and Multimodal Engagement Reshape Customer Experience
The New Frontier of Customer Experience: How Agentic AI and Multimodal Engagement Will Reshape CX in 2026 In boardrooms and service centers worldwide, one challenge...
CX Trends in 2025: AI Agents, Hyper-Personalization & Omnichannel Mastery
Global CX Trends in 2025: Transforming Customer Experiences Through AI, Data, and Human Connection Customer experience has fundamentally shifted. Companies competing in 2025 face an...