Nand Ghar: Transforming Rural India with Modernized Anganwadis
Transforming Rural Experience: Vedanta’s Nand Ghar and Lessons for CX-EX Professionals In the world of customer experience (CX) and employee experience (EX), the challenge is...
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Freshdesk and Freshservice AI Innovations by Freshworks: Transforming CX and EX in 2025
Customer and employee experience (CX and EX) teams today face a common yet complex challenge—fragmentation. Juggling multiple tools, channels, and workflows creates inefficiencies that slow...
Exotel’s Harmony: AI-Human CX Platform for Seamless Customer Engagement
Exotel’s Harmony: Powering the Future of Customer Experience with AI-Human Harmony Every CX leader knows the challenge all too well: how to deliver seamless customer...
Munak Canal: Delhi’s Strategic Water Infrastructure Upgrade and CX Insights
When Infrastructure Becomes Customer Experience: The Munak Canal Upgrade and the CX Lesson Every Organization Needs Picture this: It’s mid-summer in Delhi, and thousands of...
Large-Scale Battery Storage: Powering India’s Energy Future
Powering the Future: How Large-Scale Battery Storage Transforms India’s Energy Experience For customer experience (CX) and employee experience (EX) professionals navigating the complexities of today’s...
McDonald’s India Partners with Indian Padel Academy to Empower Youth Through Sport
From Meals to Meaning: How McDonald’s India Is Redefining Brand Experience Through Sport Turning Brand Trust into Cultural Relevance When was the last time a...
GCP100: ABB’s Cybersecure Gas Chromatograph Revolutionizing Process Analytics
Customer Experience in Industrial Process Automation: How ABB’s GCP100 Sets a New Standard In industrial process environments, operators face tough challenges managing complex systems with...
Solar Project Drives Equinix’s Renewable Energy Journey in India
Equinix’s New Solar Project With CleanMax: A Game-Changer in Sustainable CX Today’s digital businesses face a real challenge: How to deliver excellent customer experiences while...
Resolution Platform: Transforming CX with Zendesk’s AI Innovation
Zendesk’s latest AI advancements in the Resolution Platform are transforming customer and employee service worldwide, including Indian markets. This article explores how Zendesk’s new AI...