AI Scaling Wall: Breaking Enterprise CX Barriers with Actionable AI Strategies
The AI Paradox: Why Most Enterprise Pilots Never Scale—And What CX Leaders Must Do Differently Your team just wrapped up another successful AI proof-of-concept. Demo...
Category : Expert Opinions
Uber Black Disaster: How Uber’s Premium Service Fell Apart in India
When Premium Promises Crumble: The Uber Black CX Crisis in India The app pings. Your smartphone glows with a five-word guarantee: “Your Uber Black is...
Lawful Interception Market Size, Growth & 2030 Forecast Analysis
Lawful Interception Market Size by 2030: A Rapidly Expanding Security Imperative The global lawful interception market is experiencing explosive growth. This sector safeguards national security...
Cultural Storytelling Is the Ultimate Customer Retention Strategy
By Anubhav Pandey, Chief Strategy Officer, Consortium Gifts The Diwali 2025 season in India was more than just a shopping frenzy-it became a storytelling festival...
Kubernetes – Best Practices for Deployment and Management
In today’s digital-first enterprise landscape, few CX and EX leaders would dispute the critical importance of compliance and security—especially as organizations rapidly embrace cloud-native architectures....
Observability in Media & Entertainment: The Hidden CX Superpower Transforming Reliability and Growth
Observability Is the New CX Superpower — What Media & Entertainment Leaders Must Do Now You can’t fix what you can’t see.That old line feels...
CX and EX: Mastering Customer and Employee Experience in 2025
Navigating the Complex CX and EX Landscape in 2025 In today’s fast-evolving business environment, customer experience (CX) and employee experience (EX) present continuous challenges. Brands...
AWS Outage: What Caused the 2025 Internet Meltdown and Its Global CX Impact
On Monday, October 20, 2025, the internet felt like it was stuck in slow motion. Apps froze, websites failed to load, and even a Premier...
Data Platforms and CX Resilience: Building Continuity Amid Disruption with Snowflake
When Disruptions Strike: Why Resilience in Data Platforms Matters for CX You never know when disaster will strike your business. It could be a natural...
Dr. Rachel Levitch on Invisible Labor, Technostress, and the AI Economy
Dr. Rachel Levitch is a cybersecurity expert and strategic leader with over 15 years of experience in information security, privacy, and compliance. She is a...