Category : Expert Opinions

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Evolution of GenAI as the Data Storyteller In 2025

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This article (Evolution of GenAI as the Data Storyteller In 2025) is attributed to Mr. Anurag Sanghai, Principal Solutions Architect, Intellicus (From Kyvos) In his...
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Union Budget 2025-26: Strengthening Cybersecurity and AI

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As India approaches the Union Budget 2025-26, Palo Alto Networks eagerly anticipates continued investments in artificial intelligence (AI), cybersecurity up-skilling, and innovation-led initiatives. These initiatives...
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India Electronics Industry: Driving Economic Growth and Innovation

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Amit Khatri’s Vision for India Electronics Industry: Budget Expectations and the Road Ahead India electronics industry stands at the threshold of unprecedented growth, with domestic...
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Sweden Crime and Immigration: A CX Perspective

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Sweden Crime and Immigration Challenges: A CX Perspective on Balancing Stakeholder Expectations Sweden’s recent struggles with crime and immigration policies provide an insightful case study...
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Sudha Rajagopalan: Customer Experience Expertise Insights

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Hello, and welcome to this insightful conversation with Sudha Rajagopalan. Today, we’re excited to explore customer experience in exhaustive detail and gain valuable perspectives from...
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Exceptional Customer Experience: Key Strategies for Success

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Creating exceptional customer experience (CX) is more than just providing quality products or services; it’s about understanding the needs of the customer at every touchpoint,...
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Service Level Objectives Optimize Customer Experience

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Service Level Objectives are not only Essential for Reliable E-Commerce but also to Optimize Customer Experience The e-commerce industry has undergone a massive transformation over...
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Generative AI in Customer Experience Revolutionizing Retail

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Transforming Customer Experience with Generative AI: Insights from Capgemini’s Consumer Trends Report Generative AI (Gen AI) is redefining the landscape of customer experience (CX) by...