Category : Digital Transformation

CX StrategyData & AnalyticsDigital Transformation

Data Intelligence Strategy: How Hinduja Group’s Digital Leadership Signals the Future of CX

Editor
by Editor0157
Hinduja Group has appointed Ramesh Narayanaswamy as Group President – Digital and Data Intelligence. The move signals the conglomerate’s commitment to enterprise-wide digital transformation. Why...
Customer Experience (CX)CX StrategyDigital TransformationTechnology

Ookla Acquisition: How Accenture Is Transforming Network Intelligence for CX and AI

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by Editor0244
Accenture has entered an agreement to acquire Ookla, the global leader in network intelligence and connectivity analytics. The portfolio includes Speedtest, Downdetector, Ekahau, and RootMetrics....
Customer Experience (CX)Digital TransformationEnterprise TechnologySecurity & Identity

Hexnode IdP: Unifying Identity, Device Trust, and Zero Trust Security for Modern CX

Editor
by Editor0156
The launch of Hexnode IdP deserves attention. Ever watched a new employee wait three days for system access? HR completes onboarding on day one.IT provisions...
AI in CXCustomer Experience (CX)CX StrategyDigital TransformationLeadership

Who Owns CX in 2026? Governance Models, AI Gaps, and Cross-Functional Strategy

Editor
by Editor0315
Who Owns CX in 2026? Why “It Depends” Is the Only Honest Answer Picture this. Your marketing team just launched a bold campaign.Sales celebrates a...
Digital TransformationLeadershipStrategyTrends

India’s Defence Strategy: Policy-to-Production Lessons

Editor
by Editor0153
India’s Defence Manufacturing Strategy: What CX and EX Leaders Must Learn From It Imagine this. A procurement officer reviews a multi-crore defence order.An MSME supplier...
CX LeadershipDigital TransformationE-commerce TrendsStrategy

Flipkart Group Strengthens Leadership

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by Editor0126
Flipkart Group Strengthens Leadership with Key VP Appointments to Scale Supply Chain and Corporate Communications When Growth Outpaces Governance, Who Steadies the Ship? It’s 10:30...
AI & AutomationContact Center InnovationCX StrategyDigital Transformation

AI-Human Harmony: How Exotel Is Redefining Sales & Customer Experience with Agentic AI

Editor
by Editor0144
Exotel’s approach centers on what it calls an AI-Human Harmony model. AI manages repetition and scale. Humans own empathy and judgment. Can AI Truly Transform...
Customer Experience (CX)Digital TransformationStrategyTech TrendsTrendsUtilities

Advanced Metering Infrastructure: How Genus Power’s 26M Smart Meter Milestone Redefines Utility CX Strategy

Editor
by Editor0199
CXQuest.com recently examined how Genus Power crossed 26 million smart meter deployments worldwide. The milestone is not just scale. It reflects operational maturity in Advanced...
Customer Experience (CX)CX StrategyDigital TransformationFintech & PaymentsPublic Digital Infrastructure

Convergence of Policy and Experience: How March 1 Digital Mandates Stress-Test CX Architecture

Editor
by Editor090
March 1 Digital Mandates: A Stress Test for India’s CX Architecture with Convergence of Policy and Experience On most mornings, India runs on invisible digital...
AI GovernanceCX StrategyCybersecurityDigital TransformationEnterprise Risk

2026 Global Threat Report: What CX and EX Leaders Must Learn About AI-Driven Cyber Risk

Editor
by Editor0149
The Year of the Evasive Adversary: What CX and EX Leaders Must Learn from the 2026 Global Threat Report Ever watched a customer journey collapse...