AI Deception in Customer Experience: The Builder.ai Fallout
The AI Illusion or AI Deception: What Builder.ai’s Collapse Teaches Us About Customer Experience and Trust The dramatic unraveling of Builder.ai — once lauded as...
Category : CXQuest Exclusive
One Pane One Agent: Scalefusion’s CEO Drives CX Through UEM
In today’s digitally-driven enterprise ecosystem, customer experience (CX) begins long before a product is used—it starts with seamless access, uncompromising security, and device readiness. At...
Maxme: Renata Sguario Elevating CX with Human-First Approach
In the age of automation, AI, and accelerated digital transformation, one often overlooked factor continues to define the difference between great customer experiences and average...
Menstrual Health Experience Matters in Every System
Designing Dignity: Why Menstrual Health Is a Critical CX Issue Special Feature On World Menstrual Hygiene Day and Menstrual Health Despite being a natural biological...
Sky One Vision with Jaideep Mirchandani: CX in Aviation
In an industry where precision, performance, and passenger trust define success, customer experience (CX) in aviation is no longer limited to comfort in the skies—it...
Otipy CX Collapse: From Fresh Promise to Silent Shutdown
Rise and Fall of Otipy: A CX Powerhouse Undone by Silence, Speed, and Strain How an innovative Indian agritech startup reshaped the farm-to-table experience—and how...
Black Sun Rising: A CX Parable in Disguise
What a Political Thriller Teaches Us About CX: Lessons from Black Sun Rising Introduction Otho Eskin’s upcoming novel Black Sun Rising is not a traditional...
RBI Dividend and Citizen Experience: Analysis Through CX Lens
From Numbers to Trust: How RBI’s Record Dividend Impacts Citizen Experience The Reserve Bank of India (RBI) recently made headlines. It transferred a record-breaking ₹2.69...
Sweezal Furtado Reflects on the Met Gala 2025
Fashion, culture, and customer experience are intricately woven threads in today’s lifestyle fabric. When global runways merge with cultural narratives, they don’t just showcase style...
Alliance Pre-University College: Student-Centric Approach
In a time when student engagement, academic outcomes, and future readiness are being scrutinized more than ever, institutions like Alliance Pre-University College, that center their...