Category : CX Trends

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Utopian Drinks: Abhishek Sarwate Drives a Health Revolution

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by Editor074
In the ever-evolving landscape of consumer experience (CX), brands that prioritize health, convenience, and transparency stand out. Utopian Drinks, founded by Abhishek and Shweta Sarwate,...
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Aspect Hospitality: Elevating CX in India’s Restaurant and Bar Scene

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by Editor055
Aspect Hospitality: Crafting Exceptional Customer Experiences in India’s Dynamic Dining Scene Aspect Hospitality, a prominent subsidiary of Aspect Global Group, is making significant strides in...
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Genesys Cloud: Scaling AI for Enhanced CX and Orchestration

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by Editor045
Genesys customers are achieving new levels. They scale cloud and AI capabilities. This happens in fiscal year 2025. They realize new levels of experience orchestration....
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Freshworks Partner Program Enhances CX and Partner Growth

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by Editor055
Freshworks just launched a new partner program. This program aims to improve customer experiences. It also expands reseller and services offerings. Uncomplicated service software is...
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Amar Choudhary: Transforming CX with AI at 1Lattice

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by Editor072
In today’s hyper-competitive market, delivering exceptional customer experiences (CX) is no longer a differentiator—it’s a necessity. In fact, organizations that harness data-driven insights and AI-powered...
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Vibhanshu Mishra on CX: Food, Heart & Hospitality

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by Editor050
Vibhanshu Mishra Philosophy: Crafting Meaningful Customer Experiences Through Food and Connection Vibhanshu Mishra, the CEO & Founder of Chalu Apna Desi Chinese and Banaraswala, offers...
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Santanu Guha Roy on Exceptional CX in Hospitality

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by Editor052
Santanu Guha Roy’s Vision for Elevating Customer Experience in Hospitality Santanu Guha Roy, the General Manager of Hotel Holiday Inn Kolkata Airport, offers a compelling...
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Anurag Sanghai: An Interview on Data & Customer Experience

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by Editor094
In today’s dynamic business environment, understanding the customer is paramount. Data-driven insights are no longer a luxury but a necessity for crafting exceptional customer experiences....
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Kenett Scott on Elevating Hospitality Customer Experience

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by Editor0110
Kenett Scott Elevating Hospitality: Personalized Experiences and Enduring Excellence The hospitality industry stands at a fascinating crossroads. Customer expectations are constantly evolving. The market is...