2025 OnCon Icon Awards: CX Lessons from Top Teams
2025 OnCon Icon Awards: What CX Leaders Can Learn From the World’s Most Recognized Teams The Monday Morning Crisis That Reveals Everything About CX Culture...
Category : CX Trends
After-Code Intelligence: How AI DevOps Is Redefining CX, EX, and Software Delivery
Unifying Intelligence After the Code: How Harness’s AI Expansion Reimagines EX and CX in the Software Delivery Era Imagine a developer in Bangalore pushing the...
Human-Centric Lighting: The Hidden CX Lever CX Leaders Ignore
Human-Centric Lighting: How Wellness Tech Transforms Customer and Employee Imagine your top sales rep stares blankly at the screen during peak hours, eyelids heavy, focus...
Medtatvaa: Revolutionizing Radiology CX with DICOMDrive
Breaking the CX Barrier: How System Thinking Turned Radiology’s Data Chaos into Connected Care It’s 8:30 a.m. at a bustling diagnostic center in Chennai. A...
HCG Cancer Centre’s Blood Club Conclave Redefines Patient Experience Through Innovation and Empathy
Designing the Human-Centric Cure: How HCG Cancer Centre Is Reimagining Experience Through Innovation and Empathy When a young father in Kolkata heard the word “leukemia,”...
Rocketlane Customer Experience Redefined: A Conversation with CEO Srikrishnan Ganesan
In today’s fast-evolving business landscape, Customer Experience (CX) has quickly become the ultimate differentiator — and few leaders embody this evolution better than Srikrishnan Ganesan,...
Google Cloud-Palo Alto Networks Deal: Securing AI-Driven CX
Picture this: Your CX team launches a shiny AI chatbot during Black Friday rush. Customers rave at first. Then, a sly prompt injection slips through....
Powerhouse Engines and Ramco Systems: Redefining Aviation MRO Experience Through Digital Transformation
Soaring Beyond Silos: How Powerhouse Engines and Ramco Systems Redefined the Maintenance Experience in Aviation MRO Picture this: inside a bustling aircraft hangar on a...
Minivet AI: Flipkart’s GenAI Bet to Redefine Customer Experience in E-commerce
Ever watched AI quietly derail—or redefine—a customer journey before your eyes? That invisible revolution is no longer hypothetical. It’s unfolding now, in India’s booming digital...