Exotel Strategy, Scale & Human-Centered Innovation
In Conversation with Gaurav Agrawal: Building the Future of CX at Scale at Exotel In the rapidly evolving landscape of customer experience, organizations are facing...
Category : CX Tools
Edge AI and Ultra-Wideband Are Transforming Automotive CX
Edge AI in Automotive CX: Enhancing Touchless Experiences with UWB Edge AI Customer Experience Drives Business Growth In today’s fast-paced world, convenience drives loyalty. Customers...
Adobe AI Agents Transform Marketing Workflows and Data Insights
Adobe Introduces AI Agents to Streamline Marketing and Data Insights Adobe has recently introduced two new AI-powered agents, designed specifically to support marketers and experience...
HubSpot ChatGPT Integration Transforms CRM with AI
HubSpot and ChatGPT Integration: Elevating CRM with Deep AI Insights In today’s fast-paced digital landscape, customer expectations evolve rapidly. Businesses must respond quickly and intelligently....
One Pane One Agent: Scalefusion’s CEO Drives CX Through UEM
In today’s digitally-driven enterprise ecosystem, customer experience (CX) begins long before a product is used—it starts with seamless access, uncompromising security, and device readiness. At...
McDonald’s CX Metric Turns Complaints into Revenue
From NPS to Complaints per Million: How McDonald’s Turned Customer Complaints into a Revenue Driver McDonald’s Australia has fundamentally changed how it handles customer complaints....
Maxme: Renata Sguario Elevating CX with Human-First Approach
In the age of automation, AI, and accelerated digital transformation, one often overlooked factor continues to define the difference between great customer experiences and average...
Firstsource and Sanas Transform Customer Experience with AI
Firstsource and Sanas Partner to Redefine Customer Conversations with AICreating Seamless, Human-Centric Customer Experiences at Scale In today’s digital economy, customer expectations are rapidly evolving....
Zendesk Local Measure Acquisition Boosts AI Voice CX
Zendesk and Local Measure: Elevating Voice CX with Agentic AI Customer experience (CX) continues to evolve rapidly. As customer needs grow complex, businesses must respond...
Borderless Leadership in CX: Sameer L. Kanodia
Building Borderless Leadership and Culture, One Talent Hub at a Time: A CX Exclusive with Sameer L. Kanodia What does it take to lead a...