Cultural Storytelling Is the Ultimate Customer Retention Strategy
By Anubhav Pandey, Chief Strategy Officer, Consortium Gifts The Diwali 2025 season in India was more than just a shopping frenzy-it became a storytelling festival...
NSEIX: Leading Global Multi-Asset Exchange for Indian Markets
Navigating Real-World CX and EX Challenges in a Market-Driven Landscape In today’s dynamic business environment, organizations face immense pressure to deliver exceptional customer experiences (CX)...
National Summit on Accessibility: Driving Inclusive Growth and CX Excellence
India’s CX Revolution: National Summit on Accessibility Sets Agenda for Trillion-Dollar Inclusive Growth The Real-World Challenge: Accessibility and Economic Potential Imagine navigating a vibrant city,...
Arab Therapy: Expanding Mental Health Support in Saudi Arabia
Empowering Mental Wellness in Saudi Arabia: Lessons from Arab Therapy ’s Strategic Expansion Real-World Challenges: The CX/EX Gap in Digital Mental Health Customer experience (CX)...
Healthcare and Wellness: Globally Emerging CX Models
Emerging CX Models Transforming Healthcare and Wellness Sectors Globally Picture this: It’s 2025, and a patient receives a personalized text message before their appointment. They...
EverBloom: India’s Premier Concierge Senior Wellness Center
Redefining Senior Wellness Experience: Lessons from EverBloom The senior living experience is changing dramatically, posing new challenges and opportunities for Customer Experience (CX) and Employee...
Total Environment Hospitality Culinary Excellence and Innovation
Total Environment Hospitality has appointed Chef Suresh Venkataramana as Culinary Director. He will lead culinary vision, menu strategy, and kitchen operations across the group’s brands,...
ABB Startup Challenge: Empowering AI Innovation in Smart Drive Technology
Industrial innovation is evolving in India, powered by a new generation of AI-enabled solutions that are transforming how enterprises adopt and manage technology. This week,...