Forrester Warns Banks Face a CX Crisis in 2025
As digital transformation accelerates, the banking industry faces a pivotal challenge: maintaining customer loyalty while navigating the complexities of digitization. According to Prediction 2025 by...
Zoho Launches Zoho Payroll
Major Updates to Zoho Books, Zoho Inventory, and Zoho Practice Further Strengthen the Finance and Operations Platform Zoho Corporation, a global technology company, today announced...
Freshworks Appoints Srinivasan Raghavan as Chief Product Officer
Former executive at RingCentral, Five9 and Cisco, joins to lead product innovation and scale growth of Freshworks handling AI, CX and EX solutions Freshworks names...
Shoppers Stop Way – A CX Journey Inspired by B S Nagesh’s Vision
In 1991, when B S Nagesh embarked on the journey of launching Shoppers Stop, little did he know that the idea of a retail store...
Databricks Series J Funding Elevates Customer Experience
In the fast-evolving world of data and artificial intelligence (AI), customer experience (CX) is emerging as a critical differentiator. Databricks, a leader in this space,...
Amazon Prime’s Device Usage Enhancing Customer Experience
Customer Experience (CX) has become a cornerstone for businesses aiming to foster loyalty and long-term relationships with their consumers. Amazon Prime’s recent update regarding device...
Real-Time Payments: Revolutionizing Customer Experience
Real-Time Payments: Revolutionizing Customer Experience...
Strengthening Customer Trust: OYO to Combat Fake Hotels
In today’s competitive hospitality industry, customer trust is paramount. For companies like OYO, ensuring a seamless and reliable guest experience is not just about offering...
Zendesk Launches Flexible Pricing for Customised AI Journeys
New approach empowers companies to scale their AI and automation investments in line with evolving customer and employee needs with Zendesk Zendesk introduced their market-leading...
Revolutionizing Customer Experience: CX Blueprint 2025
2025 has arrived, bringing with it new opportunities and challenges in the world of customer experience (CX). But as you step into this new chapter,...